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CLIA
The Clinical Laboratory improvement Amendments of 1988 is a law enacted by Congress in 1988 that placed all laboratory facilities that conduct tests for diagnosing, preventing, or treating disease or for assessing human health under federal regulations administered by the HCFA and CDC.
Cross training
Learning of training in multiple tasks and skills.
Scope of practice
The procedures, processes, and actions a healthcare worker is allowed to perform under the terms of their career or professional license.
Board-Certified physician
A licensed practitioner who has obtained education and licensing for 9 to 12 years and taken multiple board tests.
Osteopathic manipulative medicine
A system of hands-on techniques that help relieve pain, reduce motion, support the natural functions and influence the body’s structure (Used by Doctors of Osteopathic Medicine (DOs)
Work ethic
A set of values of hard work held by employyes
Passive listening
Hearing what someone has to say without the need of a reply
Active listening
Involves two-way communication: actively involved in the conversations, offering feedback or asking questions
Rapport
A harmonious, positive relationship with your coworkers
Assertive
Being firm and standing up for oneself while showing respect for others