Global Business and Collaboration

These flashcards cover key concepts from the lecture on Global Business and Collaboration.

What are business processes?

Flows of material, information, knowledge, sets of activities or steps, which may be tied to a functional area or be cross-functional.

Give examples of functional business processes.

Manufacturing and production, sales and marketing, finance and accounting, human resources.

What is the goal of transaction processing systems (TPS)?

To serve operational managers and staff by performing and recording daily routine transactions necessary to conduct business.

What do Management Information Systems (MIS) provide?

Reports on a firm's current performance based on data from TPS and answers to routine questions.

What major decisions do Decision Support Systems (DSS) support?

Nonroutine decision making, such as evaluating the impact of changes on production schedules.

What types of systems are included in enterprise applications?

Enterprise systems, supply chain management systems, customer relationship management systems, and knowledge management systems.

What is the primary purpose of Supply Chain Management (SCM) systems?

To manage a firm's relationships with suppliers and share information about orders, production, and delivery.

How has collaboration changed in modern organizations?

It is becoming more important due to the changing nature of work, emphasis on innovation, and globalization, leading to more interaction and less hierarchy.

What are some tools and technologies used for collaboration?

E-mail, instant messaging, wikis, virtual worlds, cloud collaboration services, and enterprise social networking tools.

What are the benefits of investing in collaboration technology?

Improvements in productivity, quality, innovation, customer service, and financial performance such as profitability and sales growth.

Who typically heads the Information Systems Department?

The chief information officer (CIO).

What is IT governance?

Strategies and policies for using IT in the organization, including decision rights and accountability.