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Flashcards for reviewing key concepts related to motivation, including theories, methods, and related terminology.
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__: the internal and external factors that stimulate the desire in workers to be continually interested in, and committed to, doing a job well.
The internal and external factors that stimulate the desire in workers to be continually interested in, and committed to, doing a job well.
Well-motivated workers benefit businesses through __.
High productivity, low labor turnover, useful suggestions, and willingness to seek promotion and responsibility.
Human needs that can be satisfied at work include __.
Money, social connection, challenge, significance, and certainty.
Taylor's research techniques, still used in industry, include __.
Establishing an idea or hypothesis, studying and recording performance at work, altering working methods, and re-recording performance.
__: payment to a worker for each unit produced.
Payment to a worker for each unit produced.
Taylor's scientific approach to improving worker output includes __.
Select workers, observe them, record the time, identify the quickest method, train all workers, supervise workers, and pay workers based on results.
Workers were suspicious of Taylor's approach because __.
Workers' leaders believed it would lead to more work but no more pay or benefits.
The more common view now is that __.
Workers have a wide range of needs that can be met from work.
Mayo's Hawthorne effect conclusions include __.
Changes in working conditions and pay levels have little effect, consultation improves motivation, working in teams improves productivity, giving workers control improves motivation, and groups can establish their own targets.
__ is applied in many types of modern business organization to benefit from the Hawthorne effect.
Team or group working.
Maslow believed that __.
Our needs determine our actions; we will always try to satisfy them.
Maslow summarised human needs in the form of a __.
Physical needs, safety needs, social/belonging needs, esteem needs, and self-actualization.
__: a sense of self-fulfilment reached by feeling enriched and developed by what one has learned and achieved.
A sense of self-fulfilment reached by feeling enriched and developed by what one has learned and achieved.
Herzberg stated that job satisfaction results from five main factors called the __.
Achievement, recognition for achievement, the work itself, responsibility, and advancement.
Herzberg stated that job dissatisfaction results from five main factors called the __.
Company policy and administration, supervision, salary, relationships with others, and working conditions.
__: aspects of a worker's job that can lead to positive job satisfaction.
Aspects of a worker's job that can lead to positive job satisfaction.
__: aspects of a worker's job that have the potential to cause dissatisfaction.
Aspects of a worker's job that have the potential to cause dissatisfaction.
Job enrichment aims __.
To use the full capabilities of workers by giving them the opportunity to do more challenging and fulfilling work.
The three main features of job enrichment are __.
Complete units of work, feedback on performance, and a range of tasks.
McClelland described three types of motivational need: __.
Achievement motivation, authority/power motivation, and affiliation motivation.
Vroom argued that managers should try to ensure workers believe __.
Increased work effort will increase performance and that this increased performance will lead to valued rewards.
__ is the most common way of paying manual, clerical, and non-management workers.
Time-based wage rate.
__: payment to a worker made for each period of time worked.
Payment to a worker made for each period of time worked.
__: annual income that is usually paid on a monthly basis.
Annual income that is usually paid on a monthly basis.
__: a payment to a salesperson for each sale made.
A payment to a salesperson for each sale made.
__: a payment made in addition to the contracted wage or salary.
A payment made in addition to the contracted wage or salary.
__: a bonus scheme to reward employees for above-average work performance.
A bonus scheme to reward employees for above-average work performance.
__: a bonus for employees based on the profits of the business.
A bonus for employees based on the profits of the business.
__: a scheme that gives employees shares in the company they work for.
A scheme that gives employees shares in the company they work for.
__: benefits given, separate from pay, by an employer to some or all employees.
Benefits given, separate from pay, by an employer to some or all employees.
__: a scheme that allows employees to switch from one job to another.
A scheme that allows employees to switch from one job to another.
__: an attempt to increase the scope of a job by broadening or deepening the tasks undertaken.
An attempt to increase the scope of a job by broadening or deepening the tasks undertaken.
__: the restructuring of a job to make the work more interesting, satisfying, and challenging.
The restructuring of a job to make the work more interesting, satisfying, and challenging.
__: the gaining of new or advanced skills and knowledge.
The gaining of new or advanced skills and knowledge.
__: the advancement of an employee within a business to a higher level.
The advancement of an employee within a business to a higher level.
__: the level of recognition offered by an employer to employees.
The level of recognition offered by an employer to employees.
__: active encouragement of employees to become involved in decision making.
Active encouragement of employees to become involved in decision making.
__: production is organised so that groups of workers undertake complete units of work.
Production is organised so that groups of workers undertake complete units of work.
__: the giving of skills, resources, authority, and opportunity to employees.
The giving of skills, resources, authority, and opportunity to employees.
__: a voluntary group of workers who meet regularly to discuss work-related problems.
A voluntary group of workers who meet regularly to discuss work-related problems.