FBSP

Customer Service Skills

Excellent ______________ is the foundation of the profession. Service personnel must be friendly, attentive, and able to anticipate and meet the needs of guests

Communication Skills

Clear and effective communication is essential for taking orders, explaining menu items, and addressing customer inquiries or concerns.

Knowledge of Food and Beverages

Staff should have a good understanding of the menu, including ingredients, preparation methods, and recommendations. They should also be knowledgeable about wine and other beverage options.

Personal Hygiene

Maintaining high standards of personal hygiene including proper grooming, clean uniforms and good hand hygiene, is crucial in the food service industry.

Teamwork

Working well with colleagues is essential for smooth restaurant operations. Cooperation and coordination are key attributes in a fast paced restaurant environment.

Adaptability

The food and beverage industry can be unpredictable, with busy rushes, special requests, and unexpected situations. Being able to adapt and remain calm under pressure is important.

Efficiency

Service personnel should be efficient in their work, including taking orders, serving dishes, and clearing tables promptly while maintaining quality and accuracy.

Problem Solving

Sometimes issues or complaints may arise. Staff should be able to handle these situations diplomatically and find solutions to ensure customer satisfaction.

Attention to Detail

Paying attention to the smallest details, such as order, accuracy, table settings, and cleanliness, is important for creating a positive dining experience

Physical Stamina

The job can be physically demanding, involving standing for long periods, carrying heavy trays, and walking between tables.

Time Management

Being able to manage time effectively to prioritize tasks and serve multiple tables simultaneously is crucial.

Knowledge of Etiquette

Understanding dining etiquette and table service protocols is important for providing a refined and professional experience to guests.

Upselling

The ability to suggest additional menu items or drinks to increase revenue is a valuable skill for service personnel

Patience

Dealing with a wide range of customer personalities, some of whom may be demanding or difficult, requires patience and a calm demeanor.

Salesmanship

Encouraging customers to try special menu items or promotions can boost sales, making a bit of salesmanship beneficial.

Tact and Diplomacy

Service personnel should be able to handle difficult or sensitive situations with tact and diplomacy, ensuring that guests

Knowledge of Dietary Restrictions

In today’s diverse dining landscape, having knowledge of dietary restrictions and the ability to accomodate them is important

Multilingual Skills

In multicurtural environments, speaking multiple languages can be a valuable asset for communicating with a diverse clientele