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28 Terms

1
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What is the primary goal of management in a changing environment?

To achieve objectives effectively and efficiently by coordinating the activities of others through planning, organizing, leading, and controlling limited resources.

2
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What are the tasks involved in the planning function of management?

Determining organizational goals, building strategies, and concretizing them into actionable plans.

3
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How does organizing support the planning function?

It ensures resources are allocated effectively to implement strategies and achieve goals.

4
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What activities are included in the leading function?

Influencing, motivating, guiding, and encouraging employees to achieve organizational goals.

5
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What is the purpose of the controlling function?

To compare actual achievements to set goals, identify deviations, and make necessary corrections.

6
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How are the managerial functions of planning, organizing, leading, and controlling interrelated?

Planning provides direction, organizing establishes structure, leading motivates implementation, and controlling ensures goals are met.

7
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What are the three categories of Mintzberg’s managerial roles?

Interpersonal, Informational, and Decisional roles.

8
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What is the role of a figurehead under Mintzberg’s interpersonal category?

Performing ceremonial and symbolic duties.

9
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What does the decisional role of an entrepreneur involve?

Searching for opportunities and initiating new projects or ideas.

10
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What are the three key skills required for managers?

Technical skills, human skills, and conceptual skills.

11
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How do conceptual skills benefit managers?

They enable managers to observe the organization as a whole and solve complex problems.

12
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What factors are included in the external environment of management?

Economy, legal-political factors, sociocultural factors, technology, nature, and the competitive environment.

13
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How does inflation affect businesses in the external environment?

It increases costs, reduces competitiveness, and affects purchasing power.

14
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What are the elements of the internal environment of an organization?

Financial capability, human resources, infrastructure, and corporate culture.

15
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What is the definition of corporate social responsibility (CSR)?

The obligation to constituents beyond stockholders and beyond what is required by law or contract.

16
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What are the benefits of implementing CSR?

Attracting customers, recruiting talent, retaining employees, improving community standards, and gaining socially conscious investors.

17
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What are the four dimensions of managerial problems?

Certainty, risk, uncertainty, and ambiguity.

18
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What distinguishes programmed decisions from non-programmed decisions?

Programmed decisions are routine and based on established policies, while non-programmed decisions are complex and require creative problem-solving.

19
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What is the managerial decision-making process?

Identifying the problem, setting decision criteria, developing alternatives, analyzing them, selecting the best alternative, implementing it, and evaluating its effectiveness.

20
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Why is planning important for organizational success?

It provides direction, clarifies goals, coordinates activities, and prepares the organization for environmental changes.

21
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What are the steps in the planning process?

Identify mission and goals, use SWOT analysis, formulate strategies, implement them, and evaluate results.

22
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What are the characteristics of a simple organizational structure?

Little departmentalization, centralized authority, and wide spans of control.

23
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What are the strengths and weaknesses of a functional organizational structure?

Strengths include cost-saving specialization and clear tasks, while weaknesses include silos and lack of cross-functional understanding.

24
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What are the five stages of team development?

Forming, Storming, Norming, Performing, and Adjourning.

25
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What are the three main leadership styles identified by Lewin?

Authoritarian, democratic, and laissez-faire.

26
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What is Maslow’s hierarchy of needs?

A model of human motivation comprising physiological, safety, belongingness, esteem, and self-actualization needs.

27
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What are the types of controls in management?

Feedforward (preliminary), concurrent, and feedback control.

28
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What are the levels of control in an organization?

Strategic, tactical, and operational controls.