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dispositional attribution
a type of attribution in which you assign responsibility for an event or action to the person involved based on their stable, enduring traits
situational attribution
a type of attribution in which you assign responsibility for an event or action to the circumstances of the situation
optimistic explanatory style
people who tend to blame setbacks on outside forces and view them as temporary, isolated events
pessimistic explanatory style
when a person takes a situation personally, even if it has nothing to do with them
actor-observer bias
the tendency for those acting in a situation to attribute their behavior to external causes, but for observers to attribute others’ behavior to internal causes
fundamental attribution error
the tendency for observers, when analyzing other’s behavior, to underestimate the impact of the situation and to overestimate the impact of personal disposition
self-serving bias
a cognitive bias where individuals attribute their successes to internal factors like talent or effort while blaming external factors like luck or other people for their failures
external locus of control
the perception that chance or outside forces beyond your personal control determine your fate
internal locus of control
the belief that an individual has control over their own actions and outcomes in life
mere exposure effect
the idea that people tend to prefer things that are familiar — having already encountered something creates a preference for it
self-fulfilling prophecy
when a person unknowingly causes a prediction to come true, due to the simple fact that they expect it to come true
social comparison
the tendency of individuals to evaluate their own abilities, achievements, and attributes by comparing themselves with others
relative deprivation
the belief that a person will feel deprived or entitled to something based on the comparison to someone else
stereptype
a generalized belief about a group of people
prejudice
an unjustifiable and usually negative attitude toward a group and its members — involves negative emotions, stereotyped beliefs, and a predisposition toward discriminatory action
discrimination
unjustifiable negative behavior toward a group or its members
implicit attitudes
a negative attitude, of which one is not consciously aware, against a specific social group
just-world phenomenon
the tendency for people to believe the world is just and that people therefore get what they deserve and deserve what they get
out-group homogeneity bias
the tendency to assume that the members of other groups are very similar to each other, particularly in contrast to the assumed diversity of the membership of one's own group
in-group bias
the tendency to favor our own group
ethnocentrism
judging another's culture solely by the values & standards of one's own culture
belief perseverance
the tendency to maintain one's beliefs even after they have been discredited by factual information
confirmation bias
the tendency of individuals to support or search for information that aligns with their opinions and ignore information that doesn't
cognitive dissonance
tension stemming from realizing attitudes and actions don’t coincide
social norm
a society’s understood rules for accepted and expected behavior
normative social influence (influence theory)
influence resulting from a person’s desire to gain approval or avoid disapproval
informational social influence (influence theory)
influence resulting from a person’s willingness to accept others’ opinions about reality
elaboration likelihood model
when we actively process a message, we more often retain it
central route to persuasion
occurs when interested peoples’ thinking is influenced by considering evidence and arguments
peripheral route to persuasion
occurs when people are influenced by incidental cues
halo effect
we may believe beautiful or famous people are especially trustworthy
foot-in-the-door technique
the tendency for people who have first agreed to a small request to comply later with a larger request
door-in-the-face effect
a persuasive technique that begins with an outrageous request in order to increase the likelihood that a second, more reasonable request is granted
conformity
adjusting our behavior or thinking to coincide with a group standard
obedience
complying with an order or a command
individualism
prioritizing one's own goals over group goals and defining one's identity in terms of personal attributes rather than group identification
collectivism
the tendency to view oneself as a member of a larger (family or social) group, rather than as an isolated, independent being
multiculturalism
the belief in the equal coexistence and recognition of multiple cultures within a society
group polarization
the enhancement of a group’s prevailing inclinations through discussion within the group
groupthink
the mode of thinking that occurs when the desire for harmony in a decision-making group overrides a realistic appraisal of alternatives
diffusion of responsibility
individuals feel less responsible for taking action or making decisions when they are part of a group because they assume someone else will take on the responsibility
social loafing
the tendency for people in a group to exert less effort when pooling their efforts toward attaining a common goal than when individually accountable
deindividuation
the loss of self-awareness and self-restraint occurring in group situations that foster arousal and anonymity
social facilitation
in the presence of others, the improved performance on simple tasks or well-learned tasks, and worsened performance on difficult tasks
false consensus effect
the tendency to assume that one's own opinions, beliefs, attributes, or behaviors are more widely shared than is actually the case
superordinate goals
shared goals that override differences among people and require their cooperation
social trap
a situation in which two parties, by each pursuing their self-interest rather than the good of the group, become caught in mutually destructive behavior
industrial-organizational psychology
the scientific study of human behavior in organizations and the work place
altruism
unselfish regard for the welfare of others
social responsibility norm
an expectation that people will help those needing their help
social reciprocity norm
an expectation that people will help, not hurt, those who have helped them
bystander effect
the tendency for any given bystander to be less likely to give aid if other bystanders are present