Cos 105.4 Sculpture Guest Experience

connect

• make a memorable impression on your client

• Me and greet the client with a firm handshake and a pleasant tone of voice

• Communicate to build rapport and develop a relationship with the client

consult (ask, analyze, assess, explain)

• ask client About wants and needs, Lifestyle and other services they may desire

• analyze: Face and body shape, physical features, and the hair and scalp

• assess: The facts, thoroughly think through recommendations and visualize the end result

• explain: Recommend solutions products used during the service and price for today and future services

during shampoo service

ensure client is protected by draping them worn a towel and plastic cape and perform scalp massage

during sculpture survive

replace the towel with a neck strip, ensure client comfort, stay focused on delivering service to best of your ability

explain and teach

the products you are using and why, teach now to perform at home care

Complete

request feedback and look for verbal and nonverbal cues, escort client to the retail area and show products you used, etc

children as clients

• kneel down; make eye contact

• introduce yourself and explain what is about to take place

• take child by hand if parent and child allow

• maintain continual eye and voice contact while performing service

• use visuals

• offer a reward for cooperation

• know salon policy regarding Unaccompanied minor requesting the service

cleaning

removing dirt and debris and slowing growth pathogens

disinfection

does not kill spores

predictable results

Communicating with your client prior to, and during the service will help of you avoid misunderstandings and ensure

ask questions to discover client needs

All of the following our guidelines to follow during connect sculpture service essential, except

ask specific questions such as “ Would you like your ears exposed?”

which of the following guidelines is used during The consult sculpture service essential

a. create

Teaching the client how to perform at home care maintenance is important during which sculpture service essential

Verbal and non-verbal cues

In order to determine your client’s level of satisfaction, request feedback, and look for

Asking them to keep quiet

All of the following are ways to reassure or calm a child during a sculpture service except

Cut yourself

To keep a child from squirming remind them that squirming may cause you to

rinse

All of the following are methods used to disinfect tools and equipment, except

remove hair and debris

What is the first step in cleaning combs and brushes?

Prior to performing an air forming service

infection control procedures include sweeping and disposing of hair clippings