FUNDAMENTALS OF EFFECTIVE COMMUNICATION

Communication

a process of exchanging information, ideas, thoughts, and feelings

Intrapersonal

communicating with one self

doesn’t need a direct response and

interaction from other people

Interpersonal

communication with other people

Context

the situation or environment where communication happens

Source

the speaker or sender of a message or information

Message

the information or ideas from the source or speaker

Encoding

the process of converting the message into words or actions

Channel

the medium or means of delivering the messages

Decoding

The process of interpreting an encoded message by the receiver

Channel

The medium or means of delivering the message

Receiver

The recepient of the message

Feedback

the reactions or responses of the receiver to the message from the receiver

Barriers

The factors that may affect the communication flow

Shannon-Weaver Model

A one way or linear communication model

The receiver just receives the message without feedback

Transactional Model

Both the sender and receiver of the message are active in the communication process

Makes communication transactional, interactive, and a collaborative exchange between communicators intent on understanding each other’s messages

Purpose

The reason for communication

Structure

The organization of ideas or words to convey meaning

Audience

The person or the group of people who will receive your message

Language

The word choices or vocabulary used

Ethics

The moral communication principles

Non-verbal Communication

Expressing or exchanging messages without using words such as body language, facial expressions, tone of voice, and gestures

Clarity

The core of effective communication ; message must be expressed clearly using straightforward and precise language easily understood by the target audience

Conciseness

expressing or stating ideas directly or straight to the point

Concreteness

supporting the message with facts, data, or relevant and specific examples ; enhances the

speaker’s credibility

Correctness

accuracy of language and content, avoiding misintepretation and communication breakdown

Consideration

understanding the target audience ; consider the needs and feelings of the target audience

Completeness

all supporting and relevant information should be provided sufficiently

Courtesy

showing kindness and respect towards the target audience

Emotional Barrier

Use of Jargon/Language Barrier

Lack of Confidence

Noisy Environment

4 Barriers of Communication