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Communication
exchanging information or feelings between two or more people
influence others and obtain information
communication’s purpose
Sender
conveys a message, encoder
Message
what is being conveyed
Receiver
to whom the message is for, listener, observer, decoder
Response/feedback
message that the receiver returns to the sender
Verbal, Non-verbal, Electric
modes of communication
Intimate
physical contact to 1 ½ feet
Personal
physical contact to 1 ½ to 4 feet
Social
physical contact to 4 to 12 feet
Public
physical contact to 12 feet and beyond
Nursing Process
systematic, rational method of planning and providing individualized nursing care
Critical Thinking
a process of analyzing problems or phenomena based on gathered data
Creativity
results in development of new ideas and products and implementing new and better solutions
Assessment, Diagnosis, Planning, Intervention, Evaluation (ADPIE)
Steps in the nursing process
Assessment
to establish a database about the client’s response to health concerns or illness and the ability to manage health care needs
Subjective and Objective
types of data
Subjective
symptoms, said by the patient or family
Objective
signs, observed by the nurse
Primary and Secondary
sources of data
Primary
data comes from client or patient
Secondary
data comes from all other sources except the client or patient
Diagnosis
to identify client strengths and health problems that can be prevented or resolved by collaborative and independent nursing interventions
Nursing Diagnosis
holistic, assesses the body, mind, and spirit. mainly considers how people’s lives are affected by the problems (human responses). focused on maximizing function and independence
Medical Diagnosis
narrow, focuses on the body. mainly considers problems with organs and system function. focused on treating the diseases and trauma
Planning
to develop an individualized care plan that specifies client goals/desired outcomes, and related nursing interventions
Implementation
to assist the client to meet desired goals/outcomes; promote wellness; prevent illness and disease; restore health; and facilitate coping with altered functioning
Evaluation
to determine whether to continue, modify, or terminate the plan of care
Pace and intonation
manner of speech
Simplicity
use of commonly understood words, brevity, and completeness
Clarity and brevity
direct and simple message is more effective, 5 W’s & 1 H
Timing and relevance
must be appropriate and must relate to the person or to the person’s interests and concerns. Sensitive to client’s needs
Adaptability
adjusting or altering spoken messages in accordance with behavioral cues from the client; individualized
Credibility
worthiness of belief, trustworthiness, and reliability
Humor
positive and powerful tool that must be used with care. helps clients adjust to difficult and painful situations
Ability of the communicator
ability to speak, hear, see, comprehend
Perceptions
each person is unique
Territoriality
personal space
Attitude
conveys beliefs, thoughts, and feelings about people and events
Therapeutic communication
Promotes understanding and can help establish a constructive relationship between the nurse and the client
SOLER
for physical attending
sit squarely
S in SOLER
open posture
O in SOLER
lean toward the person
L in SOLER
eye contact
E in SOLER
relaxed
R in SOLER
Actual, Risk, Wellness
types of diagnosis
Actual
client problem present at time of assessment
Risk
Clinical judgement that a problem does not exist but risk factors are present that may likely result in the development of a problem
Wellness
Health promotion diagnosis: client’s preparedness to implement behaviors to improve health condition.