Organic studies in healthcare midterm

Overly generalized, and typically negative views about a group of people

stereotype

What is another name for the self fulfilling prophecy where individuals tend to live up to others stated expectations about us?

Pygmalion effect

The process by which we interpret and organize sensory information to produce a meaningful experience of the world is known as:

perception

The big 5 personality traits

Agreeableness

Extroversion

Openness

Neuroticism

Conscientiousness

The tri-component model suggests that human attitudes have three factors, they are:

actions, beliefs, feelings

When a person evaluates another as generally low on many traits after observing poor performance on just one trait, the negative carryover effect is known as:

the horn effect

Preconceived thoughts or beliefs can affect whether or not we hear opinions or information that disagrees with our own

true

Festinger (1957) suggested ___ to refer when we perceive an inconsistency between two or more of our internal attitudes or between our behavior and attitudes

cognitive dissonance

Managers make attributions about employees based on “consistency” and “distinctiveness” as well as “the extent to which an employees performance is the same or different from other employees” otherwise known as:

consensus

Flows of communication can be combined into patterns called

communication networks

Six areas of responsibility for health care organizations includes

meeting ethical and fiduciary obligations

Offering unique benefits to the community

being in full compliance with legal requirements

providing economic benefits to the community

“At my workplace, I never get to talk to my supervisor. I always have to hear the news from one of the staff who happens to be the supervisors favorite employee.” Which type of communication barrier is this?

Personal

Which of the following are key elements to effective communication for physicians and hospital administration?

The desire to communicate’

an understanding of how others learn

the receiver of the message should be cued to the purpose of the message

Which of the following is an unstructured and informal network founded on social relationships, rather than organizational charts or job descriptions?

Grapevine

There are several barriers that can impede the communication process. Which of the following are the two categories described by Longest, Rakich, and Darr?

Personal and environmental

Which of the following are fundamental principles described by Edgley and Robinson for dialogue to be successful

Use a facilitator and recorder to manage

Have the group develop procedures

Engage motivated people

Let the process move at its own pace

“At my workplace, I never have an opportunity to speak with the vice president of my division. Instead, I must speak with my direct supervisor, who then speaks with the division manager, who then relays my message to the vice president.” This is an example of a communication network called

Chain

Sharing information without using words is called

nonverbal communication