Employee Motivation Theories: Herzberg and Mayo

Flashcards covering Herzberg's Two-Factor Theory (Hygiene and Motivator factors) and Mayo's Human Relations School of thought, focusing on social needs and manager-worker interaction.

What two types of factors did Herzberg suggest for understanding employee motivation and satisfaction?

Hygiene factors and motivator factors.

What are Herzberg's hygiene factors based on?

The need for a business to avoid unpleasantness at work.

When Herzberg's hygiene factors are considered inadequate, what can they cause?

Dissatisfaction at work.

Name some examples of Herzberg's hygiene factors.

Wages, company policy and administration, working conditions, and feelings of job security.

What are Herzberg's motivator factors based on?

An individual's need for personal growth.

Name some examples of Herzberg's motivator factors.

Status, opportunity for advancement, responsibility, and challenging/stimulating work.

What three methods did Herzberg suggest for rearranging work?

Job enlargement, job rotation, and job enrichment.

What was Mayo's belief about worker motivation, contrasting with Taylor's view?

Workers are not just concerned with money but could be better motivated by having their social needs met whilst at work.

What school of thought did Mayo introduce?

The Human Relation School of thought.

According to Mayo, what are three ways workers are best motivated?

Better communication between managers and workers, greater manager involvement in employees' working lives, and working in groups or teams.