Clinical IT Support and Epic Administration Guide

Vocabulary flashcards covering IT systems, Epic application modules, Record Viewer INIs, Active Directory rules, EPCS enrollment procedures, and Cash Drawer configurations.

ManageEngine PAM360

An enterprise-grade Privileged Access Management software used to secure, monitor, and automate privileged access across IT infrastructure, specifically used by support staff to check out admin passwords.

Active Directory (AD)

Microsoft's directory service used to manage network resources, users, and devices, including unlocking accounts, resetting passwords, and verifying user group assignments.

System Admin Tool (SAT+)

An administrative software tool used to remote into computers, check PC uptime, restart or power off workstations, and push application installations.

Lockout Status Tool

A troubleshooting tool used to inspect whether a user account is locked out, check their last bad password attempt, and confirm if they are currently on a temporary password.

Pending Delete

The Active Directory status reached when an account remains inactive for 180 days; accounts in this status require an updated GASF submission unless the UserID ends with the current year.

Cadence

The Epic application module dedicated to patient scheduling.

Resolute HB & PB

The Epic application modules dedicated to Hospital Billing (HB) and Professional Billing (PB).

Dorothy

The Epic application module dedicated to Homecare clinical management.

Willow

The Epic application module dedicated to inpatient pharmacy and medication management.

Grand Central

The Epic application module dedicated to ADT (Admission, Discharge, and Transfer) management.

Lumens

The Epic application module dedicated to Gastroenterology (GI) procedures and documentation.

Stork

The Epic application module dedicated to Obstetrics (OB) and labor & delivery management.

Prelude

The Epic application module dedicated to patient registration, insurance verification, and Real-Time Eligibility (RTE).

Cogito

The Epic suite of reporting tools and clinical analytics dashboards.

ASAP

The Epic application module dedicated to Emergency Department clinical management.

Beaker

The Epic application module dedicated to laboratory operations.

Optime

The Epic application module dedicated to surgical services and operating room management.

Radiant

The Epic application module dedicated to Radiology and imaging documentation.

Beacon

The Epic application module dedicated to oncology and cancer care management.

EMP Record Viewer INI

The Epic Record Viewer master file INI used to inspect employee user records, where line 20660 indicates the default login department and line 20670 indicates the last login department.

DEP Record Viewer INI

The Epic Record Viewer master file INI used to search department records, where line 4316 displays the owning application team.

WQF Record Viewer INI

The Epic Record Viewer master file INI used to search workqueue records, where line 33 displays the specific workqueue type.

LWS Record Viewer INI

The Epic Record Viewer master file INI used to search workstation and asset tag records, where Related Group 400 displays mapped print job classifications.

Epic InBasket

A secure, built-in communication hub and task management system in Epic used to route messages, coordinate patient care, approve refills, review lab results, and cosign orders.

Epic Secure Chat

A HIPAA-compliant instant messaging tool integrated into Epic where messages automatically delete after 10 days and cannot be manually deleted by end users.

EPCS

Electronic Prescriptions for Controlled Substances, an Epic prescribing privilege requiring Authorized for EPCS set to Yes, an Imprivata AD group assignment, and validation in the SAP report.

Imprivata ID

A multi-factor authentication method for EPCS installed on a provider's phone, requiring an IMPR serial number and a cycling token code.

Schedule Templates vs Multi-Provider Schedules

Schedule Templates define when and how a provider sees patients (owned by Cadence.Support), whereas Multi-Provider Schedules are viewing tools used by staff to view multiple provider schedules at once (owned by AMB.Support).

Hide Device Data

A setting in Epic Flowsheets that, when checked, prevents automated machine device data and patient vitals from populating in the interface.

Patient List

A customizable central dashboard in Epic maintained by Inpatient.Support that allows clinicians to monitor a assigned group of patients and access their charts efficiently.

Cash Drawer Maintenance

An Epic administrative toolbar activity used to create cash drawers, requiring a beginning balance of 0.00, an assigned service area, specified supervisors, and a blank workstations field.