Quiz Remake Study

An employee would need to fill out a new withholding allowance certificate if they:

got married or divorced.

When relocating a medical facility, patients should be informed of the move:

as soon as the date of the move is known.

Which of the following is an organization that may perform an inspection of the office/clinic?

All the responses are correct

In regard to HIPAA, what does PHI stand for?

protected health information

When should the office manager address the various office manuals with employees?

during their orientation

The probationary period should be used to identify, correct, and coach new employees. Which of the following is not considered a good coaching tip?

Use the word “you” more frequently than “I.”

Which of the following is not represented in Wisinski's A-E-I-O-U Model of communication?

Assume others are hiding concerns

Which of the following does not appear in the heading of an employee’s payroll check?

gross salary

A probationary period is defined as:

the period during which an employer tests how suitable an applicant is for a job.

One of the biggest challenges to an administrator or manager is keeping employees motivated. Which of the following is a proven way to “motivate” employees?

All the responses are correct

The policy manual is typically updated:

annually

Which of the following is not a fringe benefit that might be offered by an employer?

salary

A great deal is learned from mistakes. If mistakes are not tolerated and go unreported, they are bound to be repeated. In a blameless culture, bringing mistakes to the forefront affords the best opportunity to find the root cause. This type of work environment is known as:

nonpunitive

Every aspect of the medical assistant’s job requires training and can be used as a catalyst for change. Which would not be considered one of the simple steps that will improve outcomes of training?

involving only a few select employees

Documentation requirements and directions for opening and closing an office are found in the:

office procedure manual.

Which of the following responsibilities is the practice manager most likely to carry out in coordination with providers?

interviewing, hiring, disciplining, and terminating employees

Which of the following represents the manager's role with electronic health records?

All the responses are correct

Jan lives in Bedford, works in Capital City, and does all of her banking in Otisville. To which city would local taxes typically be paid?

Capital City

Which of the following is not a true statement regarding social media?

There has to be malicious intent to violate HIPAA policy.

Which of the following is not a factor when determining the amount of tax withheld from an employee’s paycheck?

duration of employment

Employees who do not fill out an Employment Eligibility Verification form:

cannot legally be paid to work at the office.

Employers commonly offer employees an average of ____ weeks of vacation time with pay after completing a year of full-time employment.

two

The office policy manual is least likely to cover which of the following topics?

budget development practices

The usual cause for an employee termination initiated by the employer is:

failure of the employee to satisfactorily perform job responsibilities.