Business Etiquette

Professional Handshake

A gesture that conveys confidence, respect, and sincerity in a business setting.

Direct Eye Contact

Indicates attentiveness, honesty, and engagement during communication.

Inappropriate Handshakes

Situations like illness or pandemics where handshakes can spread germs.

Active Listening

Fully concentrating on what the other person is saying to build rapport.

Remembering Names

Shows respect for individuals and personalizes interactions.

First Impression

Lasting initial judgment that influences future interactions.

Non-Judgmental Approach

Remaining objective and open-minded when meeting new people.

Personal Space

The physical distance maintained to avoid making others uncomfortable.

Self-Assessment

Reflecting on behavior to improve first impressions.

Initial Introduction

A time to establish a connection, not to pursue sales.

Choosing Words Wisely

Selecting clear and positive language to create a good impression.

Avoiding Sensitive Topics

Sticking to neutral subjects in initial interactions to prevent disagreement.

Polite Phrases

Use of 'please' and 'thank you' to demonstrate consideration.

Acknowledging Others

Making people feel seen and facilitating connections.

Business Card Pushing

Aggressively handing out business cards can seem impersonal.

Audience Appropriate Topic

Selecting a relevant subject for the audience and occasion.

Engaging Introduction

Captures attention and provides context for the speech.

Clear Main Points

Help audience follow and understand the key messages of a speech.

Supporting Materials

Examples, statistics, and anecdotes that validate a speech.

Conclusion in a Speech

Summarizes main points and leaves a lasting impression.

Clear Language

Easy to understand language that conveys intended meaning.

Word Emphasis

Using strategic words to highlight key ideas in a speech.

Vocal Expression

Variations in pitch and tone to engage the audience.

Audience Engagement

Techniques to keep the audience interested and attentive.

Nonverbal Behavior

Cues like body language that support the verbal message.

Tailored Presentation

Adjusting speech to fit the audience's understanding and interests.

Visual Aids

Materials like slides or charts that enhance a speech.

Credible Evidence

Reliable information that supports persuasive speeches.

Speaker's Appearance

Influences audience perception of credibility and professionalism.

Effective Conclusion

Strong summary that reinforces main points of the speech.

Table Manners

Reflect professionalism and create a positive dining atmosphere.

Arriving on Time

Shows respect for the host and other guests.

Making Reservations

Ensures a table is available and prevents waiting.

Business Dining Etiquette

Proper arrangements of plates, utensils, glasses, and napkins.

Personal Belongings Off Table

Prevents clutter and distractions during dining.

Order of Utensils

Arrange from outside in, used utensils on the plate.

Passing Food Etiquette

Food is passed to the right; offer items before taking.

Continental vs. American Style

Different methods of using utensils while eating.

Ordering Food Procedure

Guests should allow hosts to order first.

Easier Food Choices

Select dishes that are manageable and not messy.

Cell Phone Etiquette

Silence phones and give attention during meals.

Posture and Manners

Importance of sitting up straight and being polite.

Proper Use of Utensils

Using utensils correctly according to their purpose.

Meal Pace

Synchronizing eating with the host and guests.

Napkin Usage

Dab mouth, place on lap and on table when leaving.

Cutting Technique

Meat cut one bite at a time; salad cut only if large.

Distracting Mannerisms

Behaviors like slurping or using a napkin improperly.

Soup Etiquette

Spoon soup away and sip from the side of the spoon.

Tipping Standard

15-18% for moderate service, 20-25% for excellent.

Knowing Bill Payment

Clarifying payment methods beforehand to avoid awkwardness.

Bread and Butter Procedure

Break bread into small pieces; butter one piece at a time.

Technology Use

Discreet use of devices only when necessary.

Attention on Cell Phone

Focus solely on the conversation during a call.

Workplace Etiquette

Using phones discreetly and minimizing personal calls.

Cell Phone Visibility

Keeping phones out of sight to maintain focus.

Personal Calls at Work

Best handled outside of work hours to avoid distractions.

Ringtone Impact

Choosing a professional and subtle ringtone.

Zoom Meeting Backdrop

Maintain a professional and uncluttered background.

Group Call Conduct

Speak clearly, listen attentively, and mute when not speaking.

Appropriate Call Information

Avoid discussing confidential or inappropriate topics.

Silencing Phone in Meetings

Prevents interruptions and shows respect.

Negative Impact of Cell Phone Etiquette

Improper usage may hinder professional relationships.

Emotional Reactions Online

Understanding that messages can be misinterpreted without nonverbal cues.

Internet Awareness

Be cautious of inappropriate websites and their risks.

Positive Online Presence

Using proper grammar and presenting oneself well online.

Sharing Expert Knowledge

Contributing valuable insights enhances credibility and learning.

Privacy Respect

Protecting others' personal information is crucial.

Accurate Information Sharing

Maintaining credibility by sharing reliable content.

Online Abuse of Power

Using authority to manipulate discussions harms communication.

Forgiveness in Online Communication

Being patient with mistakes made by others online.

Rants and Flame Wars

Hostile exchanges that damage reputations and professionalism.

Concise Messaging

Respecting the recipient’s time with brief and clear communications.

Communication Breakdowns

Examples of misunderstandings or misinterpretations online.

Message Proofreading

Catching errors ensures clarity and professionalism.

Reply All Etiquette

Avoid unnecessary responses that clutter inboxes.

All Caps Usage

Represents yelling, often viewed as aggressive.

Respecting Diverse Opinions

Fosters creativity and a positive work environment.

Discussing Delicate Topics

Use active listening and focus on finding common ground.

Business Attire Standards

Includes conservative colors, well-fitted, and clean garments.

Soft Skills Importance

Enhances interactions and prospects in business.

Positive Attitude Impact

Increases morale and productivity in the workplace.

Work Ethic Definition

Dedication and commitment to quality work.

Ethical Behavior

Honesty and integrity in workplace decisions.

Time Management Importance

Ensures efficiency and respects others' schedules.

Reliability and Accountability

Dependable actions and owning responsibilities.

Organizational Skills

Essential for managing tasks and increasing efficiency.

Job Dedication Traits

Completing tasks, being disciplined, and polite.

Discipline in Workplace Role

Self-control contributing to productivity.

Leadership Definition

Guiding and motivating others to achieve goals.

Flexibility for Success

Ability to adapt to changing circumstances in work.

Business Card Exchange Procedure

Varies by culture; usually involves using the right hand.

Cultural Research Importance

Helps avoid misunderstandings in global business.

Cultural Views

Differing norms regarding space, punctuality, and communication.

Handshake Differences

Varies in firmness and methods across cultures.

English in Global Business

Common language but requires attention to fluency.

Multinational Teams

Composed of diverse members from different countries.

Non-Verbal Communication Importance

Understanding body language across cultures is crucial.

Global Communication Significance

Clear communication is key to achieving business goals.

Organizational Structure and Etiquette

Hierarchy and decision-making styles vary by culture.

Strategies for Financial Agreements

Involves research and mutual respect for partnership needs.