Aubrey's Employee Training - Server Test Answers

Vocabulary flashcards for Aubrey's server training test - general knowledge.

Aubrey's Address and Phone Number

375 Town Creek Parkway, Lenoir City, TN 37772, [phone]

Aubrey's Hours of Operation

11am - 10pm, 7 days a week

Restaurant Brands in Aubrey's/Burleson Brands family

Bistro by the Tracks, Blue Tick Tavern, Drink, The Marlowe, Universal Pizza Company, Stefanos, Sunspot, The Shrimp Dock

Owner of Aubrey's/Burleson Brands

Aubrey 'Randy' Burleson

Name of the managers

Bradley, Matt (Tomiko), Jason, Mellissa, Carrie, and Jonathan (KM)

Proper way to answer the telephone at Aubrey's

Thank you for calling Aubrey's (include your location name); this is (include your name) how can I help you?

Aubrey's policy on reservations or call aheads

No, first come, first serve.

Who takes care of To-Go orders?

Usually the To-Go person or bartender, but depends on the time and day of the week

Frequency of pay and day of the week

Every two weeks (bi-weekly) and on Thursdays.

Best time to pick up your check

Between 2-4 pm or after 8:30 pm

Smoking policy

No smoking without manger approval, tell host, you can not have active tables

Meaning of '86'

A product is not available.

Reason for using the pivot point system

So we are not auctioning off food.

Proper front of the house uniform

Dark blue jean, black non-slip shoes, black or brown belt, dark socks, pressed, clean blue shirt (Aubrey's issued) and navy apron (Aubrey's issued).

Four things a server must do before clocking out

Make tables presentable; roll silver; FOH tables and floors; BOH side work; run report and get signatures.

When are you allowed to use your cell phone?

In case of an emergency; all cell phones are to be kept in the office!!

When is it acceptable to use your phone?

only in case of emergency