ethics study guide

11.Aftercare (post funeral follow-up)

Those appropriate and helpful acts of counseling, personal
and/or written contact that come after the funeral

Business ethics

values related to human conduct as applied to business

Code of ethics

a declaration or public statement of professional standards of right and wrong
conduct

Confidentiality

To hold certain information in trust and not disclose without proper
authorization or authority

Culture

the rules, ideas and beliefs shared by members of society of and for living and dying,
which are learned directly or indirectly.

Discrimination

the act of making a difference in treatment or favor on a basis other than
individual merit. (Webster)

Ethical (moral)

conforming to accepted standards of conduct. (Webster)

Ethics

That branch of philosophy dealing with values relating to human conduct, with respect
to the rightness and wrongness of certain actions and to the goodness and badness of the motives
and ends of such actions.

Ethnicity

the cultural heritage or identity of a group, based on factors such as language or
country of origin.

Funeral service ethics

values related to human conduct as applied to the care of the deceased,
family, funeral home operations and society

Golden Rule

a rule of ethical conduct found in some form in most major religions usually
phrased, “Do unto others as you would have them do unto you.”

Harassment

to annoy continually or chronically.

Honesty

having a sense of honor; upright and fair dealing

Informed consent

a formal agreement provided after receiving complete and accurate
information, including alternative choices and consequences, in an understandable form.

Integrity

fidelity to moral principles.

Law

rules that govern society.

Lifestyle

a particular way of living; the way a person lives or a group of people live.

Moral

Ethical

Philosophy

the set of values, ideas and opinions of an individual or group.

Preneed

matters pertaining to preplanning and/or prefunding funeral services

Prudent investment

an approach followed for managing an investment portfolio in a legally
acceptable manner

Religion

a culturally entrenched pattern of behavior made up of: (1) sacred beliefs, (2)
emotional feelings accompanying the beliefs, and (3) overt conduct presumably implementing
the beliefs and feelings.

Situational ethics

moral principles that vary with circumstances

Social media

Forms of electronic communication (as web sites for social networking and
microblogging) through which users create online communities to share information, ideas,
personal messages, and other content (as videos)

Socioeconomics

of, relating to, or involving a combination of social and economic factors.

Values

beliefs that are held in high esteem.

1.Notification of death

Family needs help first call

2.transfer of remains

moving of the dead

3.arrangement conference

meeting between funeral practitioner and client family

4.slection for a casket and merchandise

picking a casket

5.first viewing

time for the family to view the deceased before public visitation

6.calling hours

time set aside for friends and relatives to pay respect

7.vigil

prayer or scripture service

8.funeral

service commemorating the deceased with the body present

9.funeral procession

movement of vehicles from the place of the funeral to the place of disposition

10.committal service

portion of the funeral conducted at the place of disposition

funeral director

person properly licensed and engaging in making funeral arrangements and supervising final disposition

memorial service

ceremony commemorating the deceased without the body

funeral establishment

place of preparation of human bodies for burial

secular

independent from religion, human values, scientific insight

utilitarian ethics

morally right action produces the greatest good for the largest number of people. minimizing suffering and based on consequences

deontological

morality of an action is determined by its motives or with some rule

situational ethics

moral principle that vary with circumstances

teleological

morals are determined by its consequences

absolutism

an action right or wrong because a higher authority said

relativism

no one correct moral standard for all times and all people

restorative art

recreate natural form and color

Implied warranty

unspoken promise

fitness implied warranty

seller promise to consumer relies on your advise a product can be used for a specific purpose

merchantability implied warranty

goods sold will do what they meant to do

express warranty

explicit promise

pre planning

planning a funeral in advance funding is not included

prefunding

funding and payment is included

revocable

can be terminated anytime and refunded before death

irrevocable

can not be terminated anytime and refunded before death

guaranteed

service and merchandise will be provided not exceeding the original regardless of current prices

non guaranteed

service and merchandise will be provided not exceeding the original but based on current prices