Business (Y12) - Operational objectives

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7 Terms

1
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What are 6 operational objectives?

Costs, quality, speed/ flexibility, dependability, environmental, added value

2
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What are examples of costs objectives?

Unit costs, fixed costs, productivity/ efficiency

3
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What are examples of quality objectives?

Scrap/ defective output, customer service, customer returns

4
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What are examples of speed/ flexibility objectives?

Labour productivity, capacity utilisation, order lead times

5
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What are examples of dependability objectives?

downtime (production), maintenance costs, reputation for quality

6
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What are examples of environmental objectives?

Waste management, recycling, carbon emissions

7
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What are examples of added value objectives?

Gross profit, gross profit margin, unit costs