CSS 9 Operating System Installation and Troubleshooting

Practice questions covering OS installation preparation, stages, safety, drivers, utility software, and troubleshooting methods for Grade 9 Computer Systems Servicing.

What are the essential hardware requirements to check before installing an operating system?

Processor, RAM, storage, architecture, and firmware requirements.

What preparation steps help prevent data loss and installation errors?

Back up important files, prepare official bootable media, ensure stable power, prepare the license, and gather essential drivers (network, chipset, display, and audio).

In what part of the system can you select the installation device during a restart?

The boot menu or BIOS/UEFI.

What is the first safety priority before formatting or deleting anything during installation?

Confirm the correct storage drive.

What safety precautions should be followed DURING the file-copying stage of OS installation?

Keep liquids away, avoid exposed parts, read prompts, and never interrupt the process.

What is a device driver?

A driver is software that lets the operating system communicate with hardware.

Which system tool is used to display the status, properties, and driver information of hardware components?

Device Manager.

How do utility programs differ from application software?

Utilities maintain, protect, configure, or diagnose the system, while applications help users complete specific tasks.

What are some common types of utility programs?

Antivirus, backup, cleanup, compression, firewall, monitoring, and diagnostics.

What are the key steps in a safe software installation sequence?

Check compatibility, use trusted sources, verify the publisher, scan the installer, read permissions, decline bundled apps, restart, update, and test.

Why should drivers be checked immediately after an operating system installation?

To confirm hardware is recognized, identify missing/damaged drivers, and improve stability, security, and performance.

What are common signs of display driver problems?

Low resolution, flicker, poor graphics, or an undetected monitor.

What are common signs of network driver issues?

Missing Wi-Fi, frequent disconnections, or an unrecognized adapter.

What are the three main reasons for applying software updates?

Security updates for weaknesses, bug fixes for program errors, and feature/compatibility updates for new functions.

What is the recommended sequence for performing a basic software update?

Check -> Review -> Back up -> Install -> Restart -> Test.

What should be checked if a computer shows no display?

Monitor power, cable, brightness, and input.

What are the three steps of the organized troubleshooting process?

Symptom (state observation), Cause (list explanations starting with simple ones), and Solution (test the least risky action).

What is the rule regarding changes during the troubleshooting process?

Change one thing at a time, then retest.

How should you handle circuit boards to prevent Electrostatic Discharge (ESD)?

Hold boards by their edges and use an antistatic strap or packaging.

Under what conditions should you immediately stop troubleshooting a computer?

Stop for smoke, burning odor, damaged batteries, liquid intrusion, or exposed high voltage.