phlebotomy career training medical assistant

interpersonal communication

exchange of thought, emotions, and information between individuals

thoughts, emotions, information, gestures, symbols , visual aids

6 interpersonal communication parts

expressions, eye contact, body language

3 non visual aids

true

true or false. Effective communication ensures accurate diagnoses and success in treatment plans

active listening

hearing words, understanding underlying emotions and messages, full attention to speaker showing genuine interest and responding thoughts

empathy

the ability to understand and share the feelings of another

passive behavior

lack of assertiveness

lack of eye contact, shifting weight uncomfortably, slumped posture

3 examples of passive behavior

aggressive behavior

leaning into a conversation with raised voices or tones of arrogance

leaning forward, pointing fingers, raised voice

3 examples of aggressive behavior

HIPAA

Health Insurance Portability and Accountability Act of 1996

HIPAA

federal law that safeguards the privacy of your health information

EHR

electronic health records

managing appointments, billing, reporting, patient care

4 components of EHR

CPOF

computerized provider order entry

Hand Hygiene

action of hand cleaning and refers to a removal or destruction of soil, oil, or organic material, as well as the removal or microbial contamination acquired by contact with patients or the environment

ABHR

alcohol based hand rub or soap and water

dermatitis

inflammation of the skin

true

true or false. Washing hands immediately after using an alcohol based product is not only unnecessary but can lead to dermatitis

before contact with patient, before touching and products, after body fluid, after contact with patient

4 times when it is absolutely necessary to wash hands

false

true or false. Gloves are required for BP

PPE

personal protective equipment

PPE

serves as a "knights armor" shielding from invisible enemies and pathogens

Pathogens

microscopic invaders found in body fluids and respiratory droplets

gown, gloves, mask, face shield, hair protection, hygiene

6 forms of PPE

hygiene, shoe covers, gown, mask, eye protection, gloves

application of PPE

shoe covers, gown, gloves, hygiene, eye protection, mask, hand hygiene

removal of PPE

true

true or false. The key aspect of infection control lies in the handling of biohazardous materials

biohazardous waste

human blood, blood products, human bodily fluids, microbiological waste

HEP B, HBV, HEP C, HCV

Blood borne diseases

HIV

human immunodeficiency virus

true

true or false. HEP B and HBV poses a significant threat to healthcare workers but is basically non existent because there is a vaccine

30%

without a vaccine HBV infects how many healthcare workers?

1.8% 2/100 people

estimated risk for HCV after exposure?

1/100 people

estimated risk for HIV?

0.1%

estimated risk for HIV after exposure?

location, onset, timing, typing, associated symptoms, alleviating factors, radiation, precipitating event

L.O.T.T.A.A.R.P..

location

Where is the pain?

onset

When did the pain start?

timing

Is the pain constant or intermittent?

typing

What does the pain feel like?

associated symptoms

Do you have any nausea, fever, vomitting?

Radiation

Is the pain anywhere else?

Precipitating event

What happened before the pain? What caused the pain?

endorphins

natural painkiller

denial, anger, negotiation, depression, acceptance

5 stages of grief

denial

refusal to accept reality

anger

manifestation of grief. blaming doctors, family members, or a high power

negotiation

attempting to make agreements with a high power

depression

inevitable sadness

acceptance

celebrating the outcome (good or bad)

BP, temperature, pulse, respiration, height, weight, pulse oxygen

medical assistant competencies

vital signs, patient history, chief complaint

3 components of clinical procedures as a medical assistant

mouth, ear, rectum, armpit, temple

5 locations to take a temperature

rectum

rectal

mouth

oral

armpit

axillary

ear

tympanic

temporal artery

temporal

(C x 9/5) + 32

Celsius to Fahrenheit

(F - 32) + 5/9

Fahrenheit to Celsius

kg x 2.205

kilograms to pounds

lb x 0.454

pounds to kilograms

in/12

feet to inches

pulse

number of times a patients heart beats in a minute

respiration

number of times a patient breathes in one minute

tachycardia

Abnormally rapid pulse

bradycardia

abnormally slow pulse

temporal

right above ear

femoral

upper thigh and groin area

carotid

neck straight down from eye lobe

Popliteal

back of knee

brachial

crack of arm

posterial

above inner ankle

radial

wrist

hyperventilation

excessive rate and depth of breathing

dyspnea

difficulty or painful breathing

hyperpnea

abnormally rapid, deep, labored breathing

rales

Crackles; wet crackling noise in lungs

rhonchi

deep snoring or rattling sounds

apnea

absence of respiration

hypertension

when a patients BP has been elevated for 2+ doctors visits

secondary hypertension

occurs from another condition like heart/ kidney disease

cardiac output

amount of blood pumped by the heart

blood volume

amount of blood in the body

Vasoconstriction

peripheral resistance

blood viscosity

thickness of blood regulating BP in the body

malignant hypertension

high BP high enough to cause renal/heart failure or vital organ damage

papilledema

swelling of the optic nerve

sphygmomanometer

inflatable cuff, pressure bulb/ automatic device for inflating the cuff and a manometer to read the pressure

aneroid sphygmomanometer dial

circular gauges that registers pressures

electronic sphygmomanometer

digital readout of BP

true

true or false. An electronic sphygmomanometer does not require a stethoscope.

mercury sphygmomanometer

column of mercury that rises with an increase in presssure as the cuff in inflated

normal

120/80

prehypertension

120/80-139/89

stage 1 hypertension

140/90-159

stage 2 hypertension

160+/100+

hypertensive crisis

180+/110+

calibrate

standardize a measurement