Chp 1: The Basics of Communication

Noise

________- anything that interferes with the receivers ability to properly receive the message.

Cognitive complexity

________- the ability to recognize multiple ways in which a situation or message could be understood or interpreted.

Empathy

________- the ability to understand and feel the emotions that another person is experiencing.

Channel

________- pathway through which the symbols travel.

Self-monitoring

________- the process of being attuned to how our actions and messages impact others.

Context

________- the physical, emotional, and psychological environment in which the communication event takes place.

Feedback

________- the various verbal and nonverbal responses to the message by the receiver.

Units of analysis

________- the item that the researcher is trying to understand or study.

Symbol

________ (words or images that represent the idea)

Communication competence

________- the ability to effectively and appropriately interact in any given situation.

Communication

the transfer of meaning, or process of creating shared meaning

Decoding

the process of interpreting the symbols within a message

Encoding

the process of creating a message using symbols

Generalized other

a composite mental image we use to practice our potential statements or behaviors before we actually enact them

basic/physiological needs

First, people need to fill _______ (food and sleep)

safety

Then seeking _______ for themselves and their family

love and belonging to a group

Filling their needs to _____

self-esteem and confidence

Seek out a way to fill their needs for _____

self-actualization

Moral needs called ____

Referent

(what you want to communicate)

Thought

(connection between referent and symbol)

Linear Model (Shannon/Weaver 1949) Action Model

_____ - a one-way process, in which the sender sends a message to a receiver, who decodes it

Interaction Model

_____ (add feedback and context) - a two-way process, in which feedback takes place after the receiver decodes the sender's message

Transactional Model

____ - simultaneous sender/receiver; Both parties interchange as a sender or a receiver; communication flows both ways at the same time, which is a much more realistic characterization of the communication process