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Chapter 1
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Information System
A combination of hardware, software, data, networks, and users. (Ex: A college system)
Cyberspace
Virtual environment created by digital networks (social media, e-commerce)
Cryptography
Technique used to secure data from unauthorized users
Encryption
converts readable data (cleartext) into unreadable format
Ciphertext
the scrambled, protected data after encryption
Uptime
System operational time (Ex: A web server runs for 720 hours)
Downtime
System unavailable (Ex: 6 hours of inaccessibility)
Availability
total uptime / (total uptime + total downtime) (Ex: 720 / (720 + 6) = 99.18%
MTTF
Average time a system runs before failure (Ex: 3 failures over 720 hours. 720 / 3 = 240 hours)
What does MTTF mean?
Mean Time to Failure
What does MTTR mean?
Mean Time to Repair
MTTR (Mean Time to Repair)
Average repair time (Ex: total repair time 6 hours / 3 failures —> 2 hours)
What does MTBF mean?
Mean Time Between Failures
MTBF (Mean Time Between Failures)
(MTTF) Mean Time to Failures + (MTTR) Mean Time to Repair
What does RPO mean?
Recovery Point Objective
RPO (Recovery Point Objective)
Maximum acceptable data loss (Ex: 1 Hour —> backups every hour)
What does RTO mean?
Recovery Time Objective
RTO (Recovery Time Objective)
Maximum acceptable downtime (Ex: 2 hours —> system must be restored within 2 hours
Seven Domains of IT infrastructure
User, Workstation, LAN, LAN-to-WAN, WAN, Remote Access, Systems/Application