Foodservice Systems Management Exam 1: 7 Habits Part 1

What does character ethic refer to?

A person's moral and ethical qualities

-Beliefs and values

What are some examples of character ethic referring to a person's moral and ethical qualities?

-Integrity

-Humility

-Fidelity

-Temperance

-Courage

-Justice

-Patience

-Simplicity

-Modesty

What do people do with their character ethic?

-Learn and integrate these principles into their basic character

-Has personal worth in the long-term relationship

What does personality ethic do?

Emphasizes skills and practices that affect your public image, attitudes and behaviors

What are some examples of how personality ethic emphasizes skills and practices that affect your public image, attitudes and behaviors?

-Personality growth

-Communication skill training

What are the two paths of personality ethic?

-Human and public relations techniques

-positive mental attitude (PMA)

What does personality ethic focus on?

Short-term goals and minor change

What can personality ethic be?

Manipulative, even deceptive

How can personality ethic be manipulative, even deceptive?

It has techniques that can be used to get other people to like them

What is secondary greatness?

Use personality trait, such as human influence strategies and tactics to stimulate individuals

What is an example of secondary greatness?

Cram your way through school

What does secondary greatness get you?

-Only short term success

-No permanent worth in long-term relationships

What is primary greatness?

Get to work on the root, the character from which these attitudes and behavior flow

What is better about primary greatness?

-The foundation that holds it up

-Characters usually last longer

What is the power of a paradigm?

The way we perceive, understand and accordingly interpret and judge things

What do we need to work on with a paradigm?

The right way to perceive, understand and accordingly interpret and judge things

What do the impacts in our lives influence?

Our personality ethic of reference, our paradigms, our maps

What do we need to be aware about?

Our paradigms, maps, or assumptions

Why do we need to be aware about our paradigms, maps, or assumptions?

-To listen and be more open to others

-Getting a far more objective view

What is a paradigm shift?

Break with tradition, with old paradigms

Why are paradigm shifts important?

-Look down upon ourselves to truly see us as we are

-Then we can plot the changes necessary to move us to where we should be

What do we need to make sure of with paradigm shifts?

-Make sure the shifts are in positive directions

-Find the great ingredients within us to create the dish we can be

What is habit?

What we repeatedly do

What are two elements that make habits?

-Consistent, often unconscious patterns

-Constantly, daily, express our character

What is the seven habits paradigm?

An "inside-out" approach to personal and interpersonal effectiveness

What is a good thing about habits?

We are not the habits, hence we can change them

What are characteristics of habits?

-Powerful sources to be effectiveness

-May be a painful process to change our habits

What may habits produce?

Happiness

How can habits produce happiness?

The fruit of the desire and ability to focus on what we want eventually

What three parts make up habits?

-Knowledge (what to, why to)

-Skills (How to)

-Desire (want to)

What are the three parts of the maturity continuum?

-Dependence

-Independence

-Interdependence

What is dependence in the maturity continuum?

The paradigm of you

What is involved in dependence in the maturity continuum?

-You take care of me

-Need others to get what you want

What is independence in the maturity continuum?

The paradigm of I

What is involved in independence in the maturity continuum?

-I can do it by myself, and I am less if I don't

-Get what you want through your own effort

What is interdependence in the maturity continuum?

The paradigm of we

What is involved in interdependence in the maturity continuum?

-We can work together to do it (better together)

-Combine your own efforts with the others

What do habits 1-3 deal with in the seven habits paradigm?

-Self-mastery

-"Private Victories" the essence of character growth

What do habits 4-6 deal with in the seven habits paradigm?

"Public Victories" of teamwork, cooperation and communication

What do habit 7 deal with in the seven habits paradigm?

The habit of renewal

What is the habit of renewal?

A regular, balanced renewal of the four basic dimensions of life

What do habits of effectiveness cause?

Maximum long-term beneficial results possible

What is proactive?

Acting before it is necessary

What does it mean to act before it is necessary?

-Solving problems before they are problems (in this case, you are the problem)

-Being ready to capitalize on opportunities (In this case, you are the opportunity)

What does proactive mean?

Much more than just acting before it is necessary

What is the social mirror when being proactive?

Viewing ourselves from the current social paradigm (pattern_ and from the opinions, perceptions, and paradigms of others

What is something to note about the social mirror?

The reflection is often not accurate

What happens if you define yourself based on others?

You'll always be the tail wagged by the dog

-Others will be in control of you

What do you need to do instead of defining yourself based on others?

You need to define yourself, based on values and principles, then you must control yourself

What is stimulus?

Factors from an external environment

What is a question in regards to stimulus?

Can someone make you mad, sad, or happy?

What does it mean if someone else (stimulus) can make you mad, sad, or happy?

Others are in control of you

-If you can get, then YOU let them make you made

What is response?

How you act

What is between stimulus and response?

There is us

What does it mean that there is us between stimulus and response>

-We always have the power of choice in response

-If you try to make me mad or sad, I decide what I will be

What does responsibility equal in the proactive model?

-Response-ability

What is responsibility mean in the proactive model?

The ability to choose your response

What are characteristics of reactive people in the proactive model?

-Often are affected by their physical environment

-Behavior is based on feelings

-Focus on the weakness of other people

-Blame other people and circumstances

-Reinforce that they are victims

How are reactive people's behavior based on feelings?

-Affected by their "social weather"

-Ask "do others treat me well?"

What are characteristics of proactive people in the proactive model?

-Do not blame circumstances, conditions or conditioning for their behavior

-Behavior is the product of one's decision

How is proactive people's behavior the product of ones decision?

-It's based on values rather than external factors

-Behavior is carefully thought about, selected and internalized

What do proactive people use love as in the proactive model?

A verb

What does it mean that proactive people use love as a verb in the proactive model?

-Love is something you do

-The heart stretches to include all whom you love

What does the proactive model state love is?

A value

How is love a value in the proactive model?

It's actualized through loving actions (to others)

What are examples of reactive language?

-There's nothing I can do

-That's just the way I am

-He makes me so mad

-They won't allow that

-I have to do that

- I can't

- I must

-If only

What are examples of proactive language?

-Let's look at our alternatives

-I can choose a different approach

-I control my own feelings

-I can create an effective presentation

-I will choose an appropriate response

-I choose

-I prefer

-I will

What is the circle of concern vs circle of influence?

A factor to build your self-awareness

How is the circle of concern vs. circle of influence a factor to build your self-awareness?

Focus our time and energy of what we can influence

What is the circle of concern?

Something we have no real control, or we can do about

Who focuses on the circle of concern?

Reactive people

What are some examples of the circle of concern?

-Taxes

-What others do

-World problems

What is the circle of influence?

Something we can control

Who focuses on the circle of influence?

Proactive people

What are some examples of the circle of influence?

-Job attitude

-Effort we put into our job

What are the three types of control when being proactive?

-Direct control

-Indirect control

-No control

What is direct control when being proactive?

Problems involving our own behavior

-Ex) work attitude

What is direct control solved by?

Working on our habits

What is indirect control when being proactive?

Problems involving other people's behavior

What is an example of indirect control?

Food ingredient from suppliers

What is indirect control solved by?

Using our influence

What is no control when being productive?

Problems we can do nothing about

How can we solve no control?

Change the line on the bottom of our face

-Smile, service recovery

What is a proactive focus?

Positive energy enlarges the circles of influence

What is a reactive focus?

Negative energy reduces the circles of influence

What is the circle of concern filled with?

Have's

What does it mean that the circle of concern is filled with have's?

I'll be happy when I have my house paid off or If I had my degree.

-Out of my direct control

What is the circle of influence filled with?

be's

What does it mean that the circle of influence is filled with be's?

-I can be more patient, I can be more wise

-Inside my direct control

What is the proactive approach?

To change from the inside out

-To be different, and by being different, to effect positive change in what's out there

How can you expand your circle of influence?

Care about other's concerns

What will happen if you expand your circle of influence and you care about their concerns?

-Not only will they be happier and like you better, but you will be closer to accomplishing your goals because they won't be in your way

-They are more likely to reach out and help you

What are two elements in our circle of concern?

-Consequences

-Mistakes

What are consequences governed by?

Natural law

What does it mean that consequences are governed by natural law?

-We can make decisions, but we cannot decide the outcomes

-Thinking which decision may result in positive consequences

What is important about mistakes?

-Realize your past mistakes

-Accept, correct and learn from them