The Meaning and Importance of Tourism and Hospitality Flashcards

Vocabulary flashcards covering key definitions, hospitality terms, travel elements, tour classifications, and destination components from Chapter 1.

Tourism and Hospitality Network

A complicated interconnection of parts or components consisting of food and beverage services, lodging services, recreation services, and travel-related (tourism) services.

Parador

An old Spanish monastery or castle that was converted into a hotel.

Pension (Pensione)

A French or Italian home in which guests are provided with a room and board.

Chateau

A French castle or elegant country home used as a hotel.

Ryokan

A Japanese inn in which traditional customs are observed.

Hostel

A lodging facility in which inexpensive accommodations are provided to students and guests on a nonprofit basis.

Travel Agent

An individual who sells travel services in a travel agency that have been assembled by others into packages.

Package

A bundle of related travel services offered to a buyer at a single price.

Tour Operator

A wholesaler who contacts hotels, airlines, and other travel providers to assemble and sell tour packages at a cheaper price through high-volume purchases.

Tourism (Hunziker and Krapf definition)

The sum of the phenomena and relationships arising from the travel and stay of nonresidents, insofar as they do not lead to permanent residence and are not connected to any earning activity.

Tourism (Tourism Society in Britain definition)

The temporary short-term movement of people to destinations outside the places where they normally live and work and their activities during their stay at these destinations.

Hospitare

The Latin root word for hospitality, which means "to receive as a guest."

Visitor

Defined by the 1963 UN Conference on International Travel and Tourism as any person visiting a country other than that of earning money.

Tourist

A temporary visitor staying at least 24 hours in the destination visited for purposes such as leisure, business, family, mission, or meeting.

Excursionist

A temporary visitor staying less than 24 hours in the destination visited and not making an overnight stay, including cruise travelers.

Trip

Defined as each time a person goes to a place at least 100 miles away from home and returns.

Domestic Tourism

Travel taken exclusively within the national boundaries of the traveler's country.

International Tourism

Tourism that involves the movement of people across international boundaries.

Package Tour (Inclusive Tour)

An arrangement in which transport and accommodation are bought by the tourist at an all-inclusive price where individual component prices cannot be determined by the tourist.

Independent Tour

An arrangement in which the tourist buys travel facilities separately, either in advance through a travel agent or en route during the tour.

Individual Inclusive Tour (IIT)

A package tour arrangement in which the tourist travels to his or her destination individually.

Group Inclusive Tour (GIT)

A package tour arrangement in which the tourist travels in the company of other tourists.

Tourist Product

In a narrow sense, what the tourist buys; in a wider sense, a combination of what the tourist does at the destination and the services used during the stay.

Tourist Destination

A geographical unit where the tourist visits and stays, ranging from a village or town to a country or continent.

Site Attraction

An attraction in which the destination itself has appeal, such as a country, geographical region, city, or resort.

Event Attraction

An attraction in which tourists are drawn to a destination solely because of an event taking place there, such as congresses, festivals, or sports events.

Natural Attractions

Attractions that occur in nature, including mountains, beaches, and climatic features such as sunshine and pure air.

Man-made Attractions

Attractions built by humans, including historical or architectural buildings, holiday camps, or theme parks.

Amenities

Facilities provided at a destination, including accommodation, food, local transport, communications, and entertainment.

Accessibility

Having regular and convenient transport in terms of time and distance to a destination from an originating country at a reasonable price.

Cesar Ritz

General manager of the Savoy Hotel in London, known for making it a cultural center for high society; the Ritz name symbolizes refined hotels and service, represented in Ritz-Carlton hotels.

Ellsworth Milton Statler

Considered the premier hotel-man, he improved comfort and convenience for middle-class travelers by introducing amenities like telephones, radios, and ice water faucets in guest rooms.

Conrad Hilton

Once called 'the biggest hotel man in the world,' he created the first major chain of American hotels with standardized procedures and was known for his timing in hotel finance.

Thomas Cook

Recognized as the first professional travel agent, founder of the world's first travel agency, credited for making travel accessible to the middle class; 'Cook's tour' refers to a tour visiting multiple places.

Howard Dearing Johnson

A pioneer of brand leveraging and the introduction of franchising in the 1930s; his name remains prominent in the restaurant and hotel industry.

J. Willard Marriott

Founder of Marriott Corporation, which grew from a rootbeer stand into a multibillion-dollar industry through faith and determination.

Ray Kroc

Founded McDonald's Corporation and is known for his successful hospitality entrepreneurship, developing operational guidelines such as Quality Service Cleanliness and Value (QSC&V).

Isadore Sharp

Founder of Four Seasons Regent Hotels, which became the world's largest hotel chain and global hotel empire due to his drive and personal taste.

Ruth Fertel

Founder of Chris Steak House, the largest upscale restaurant chain in the US, renowned for her success as the most successful woman restaurateur.