Chapter 2 Global E-business and Collaboration

digital dashboard

displays on a single screen graphs and charts of key performance indicators for managing a compay

enterprise applications

are systems that span functional areas, focus on executing business processes across the business firm, and include all levels of management

Knowledge Management Systems

enable organizations to better manage processes for capturing and applying knowledge and expertise

Shared workspaces

Coordinate projects and tasks; co-create content

Productivity

People interacting and working together can capture expert knowledge and solve problems more rapidly than the same number of people working in isolation from one another. There will be fewer errors

Innovation

People working collaboratively can come up with more innovative ideas for products, services, and administration than the same number working in isolation from one another. Advantages to diversity and the "wisdom of crowds."

Business processes

collection of activities required to produce a product or service

business

a collection of business processes, some of which are part of larger encompassing processes

Sales and marketing

Identifying customers, Making customers aware of the product, Selling the product

Human resources

Hiring employees, Evaluating employees' job performance, Enrolling employees in benefits plans

Transaction processing systems (TPS)

a computerized system that performs and records the daily routine transactions necessary to conduct business, such as sales order entry, hotel reservations, payroll, employee record keeping, and shipping

management information systems (MIS)

provide middle managers with reports on the organization's current performance, summarize and report on the company's basic operations using data supplied by transaction processing systems

Executive support systems (ESS)

help senior management make these decisions

portal

uses a Web interface to present integrated personalized business content

Enterprise Systems

also known as enterprise resource planning (ERP) systems, to integrate business processes in manufacturing and production, finance and accounting, sales and marketing, and human resources into a single software system

Customer Relationship Management Systems

manage their relationships with their customers

Intranets

simply internal company Web sites that are accessible only by employees

Electronic business, or e-business

refers to the use of digital technology and the Internet to execute the major business processes in the enterprise

E-government

refers to the application of the Internet and networking technologies to digitally enable government and public sector agencies' relationships with citizens, businesses, and other arms of government

social business

use of social networking platforms to engage their employees, customers, and suppliers. Deepen interactions with groups inside and outside the firm to expedite and enhance informationsharing, innovation, and decision making

conversations

key word in social business

Crowdsourcing

Harness collective knowledge to generate new ideas and solutions

File sharing

Upload, share, and comment on photos, videos, audio, text documents

Social marketing

Use social media to interact with customers; derive customer insights

Financial performance (profitability, sales, and sales growth)

Results of all; Productivity, Quality, Innovation, and Customer Service

"command and control

organizations where the top leaders thought up all the really important matters, and then ordered lower-level employees to execute senior management plans

telepresence

an integrated audio and visual environment that allows a person to give the appearance of being present at a location other than his or her true physical location

information systems department

formal organizational unit responsible for information technology services

Systems analysts

constitute the principal liaisons between the information systems groups and the rest of the organization

Manufacturing and production

Assembling the product, Checking for quality, Producing bills of materials

Finance and accounting

Paying creditors, Creating financial statements, Managing cash accounts

Systems for Business Intelligence

focus on delivering information to support management decision making

Business intelligence

contemporary term for data and software tools for organizing, analyzing, and providing access to data to help managers and other enterprise users make more informed decisions

Decision-support systems (DSS)

focus on problems that are unique and rapidly changing, for which the procedure for arriving at a solution may not be fully predefined in advance

Supply Chain Management Systems

help manage relationships with their suppliers.

Extranets

company Web sites that are accessible to authorized vendors and suppliers, and are often used to coordinate the movement of supplies to the firm's production apparatus

E-commerce

the part of e-business that deals with the buying and selling of goods and services over the Internet

Collaboration

working with others to achieve shared and explicit goals

Teams

have a specific mission that someone in the business assigned to them

Social networks

Connect through personal and business profiles

Blogs and wikis

Publish and rapidly access knowledge; discuss opinions and experiences

Social commerce

Share opinions about purchasing or purchase on social platforms

Communities

Discuss topics in open forums; share expertise

Quality

People working collaboratively can communicate errors, and corrective actions faster than if they work in isolation. Collaborative and take social technologies help reduce time delays in design and production.

Customer service

People working together using collaboration and social tools can solve customer complaints and issues faster and more effectively than if they were working in isolation from one another.

collaborative business culture

Senior managers are responsible for achieving results, but rely on teams of employees to achieve and implement the results.

E-mail and Instant Messaging (IM)

major communication and collaboration tools for interaction jobs

Wikis

a type of Web site that makes it easy for users to contribute and edit text content and graphics without any knowledge of Web page development or programming techniques

Virtual Worlds

online 3-D environments populated by "residents" who have built graphical representations of themselves known as avatars

videoconference

allows individuals at two or more locations to communicate simultaneously through two-way video and audio transmissions

cyberlocker

are online file-sharing services that allow users to upload files to secure online storage sites from which the files can be shared with others

Programmers

highly trained technical specialists who write the software instructions for computers

Information systems managers

leaders of teams of programmers and analysts, project managers, physical facility managers, telecommunications managers, or database specialists

chief information officer (CIO)

is a senior manager who oversees the use of information technology in the firm

chief security officer (CSO)

is in charge of information systems security for the firm and is responsible for enforcing the firm's information security policy

chief privacy officer (CPO)

responsible for ensuring that the company complies with existing data privacy laws

chief knowledge officer (CKO)

responsible for the firm's knowledge management program

End users

representatives of departments outside of the information systems group for whom applications are developed

IT governance

includes the strategy and policies for using information technology within an organization