Chapter 2: global e-business and collaboration

Business Processes

• The way work is organized, coordinated, and focused to produce a valuable product or service

• the collection of activities required to produce a product or service

• Supported by flows of material, information, and knowledge among the participants in business processes

every business can be seen as a collection of business processes

Transaction processing system (TPS), Business intelligence

TPS - perform and record daily routine transaction; sales order entry, payroll, shipping

BI - applications and technologies to help better business decisions

DSS - decision support system and ESS executive support system (senior managers to make decisions)

Enterprise Applications

• Enterprise systems (ERPs): point of sales

• Supply chain management systems: raw materials; source, make, deliver, returns

• Customer relationship management systems: how much is bought, what is bought

• Knowledge management systems

Intranets and Extranets

technology platforms that increase integration and expedite the flow of information

Intranets

• an internal network based on internet standards

• often are simply a private access area of a company’s website

Extranets

• Company website accessible only to authorized vendors and suppliers

• It facilitates collaboration

• Access to supplier with limited information to improve efficiency

Collaboration

• Inside organization: HR, finance, IT, marketing

• Silos to swim lanes, interaction, hierarchal to groups and teams, multi-facility, brilliant colleagues and diverse teams

Social Business

Use of social networking platforms, such as face book and X, crowdsourcing (go fund me), shared workspaces, blogs and wikis, file sharing, marketing and communities

Collaboration platforms

• Email and Instant messaging, teams, slack

• Internet based video and audio-conferencing systems. Google, teams

Human AI collaboration

• Medical Diagnosis, Xrays, MRIs, Ultrasound, electro-cardiograms

• Aggregating and Synthesizing reviews

Enterprise Social Networking tools

Information about products

Internal organization tools sales force chatter, MS viva engage

Evaluating Collaboration and social business tools

Knowledge Management

• Enterprise content management system (ECM system): helps collect and manage structured, semi structure, and unstructured types of information

• Taxonomy: Used to organize information into meaningful categories so that it can be easily accessed

Knowledge Work Systems

IT governance

• Includes strategy and policies for using information technology within an organization

• Information System is aligned with business goals