Lesson 3: Using Various Strategies in Order to Avoid Communication Breakdown

Effective Communication

successfully delivered, received, and understood

What is the characteristics of an effective communication?

Effective Non-verbal, Engaged Listening, Stress Management, Assertiveness, Understanding/Empathy.

Communication Barriers

Communication Breakdown, Physical Barriers , Psychological Barriers, Semantic/Language

Psychosocial(differences in religion, culture), Physiological ( body ), Systematic (following a hierarchy), Attitudinal

Mitigate Communication Barriers

Be an engaged listener, Pay attention to non-verbal signals, Keep stress in check, Assert yourself

Intercultural Communication

the process of exchanging information, ideas, and feelings between people from different cultural backgrounds.

Culture

beliefs norms. Common to a particular group

Social System

comprised values, norms, and ways of behaving.

Cultural Collision 

Developmental mode of intercultural sensitivity. Outlined to explain the reactions that people have cultural differences.

Stages of Cultural Collision according to Dr. Milton Benneth

Denial, Defense, Minimization, Acceptance, Adaptation, Integration