CH 13: Project Stakeholder Management -- QUIZ 5

Communications software like e-mail, blogs, websites, texts, and tweets can aid in stakeholder communications.

True

Feedback: Productivity software like word processors, spreadsheets, and presentation software can aid in creating various documents related to stakeholder management. Communications software like e-mail, blogs, websites, texts, and tweets can aid in stakeholder communications.

The stakeholder management plan should not be accessible to all stakeholders.

True

Feedback: Because a stakeholder management plan often includes sensitive information, it should not be part of the official project documents, which are normally available for all stakeholders to review.

Doctors who actively participate in a project related to using information technology for chronic health problems would be examples of which stakeholder?

leading

Feedback: Leading stakeholders are aware of the project and its potential impacts and actively engaged in helping it succeed.

Though stakeholders cannot be controlled, their level of engagement can be monitored.

True

Feedback: You cannot control stakeholders, but you can monitor their level of engagement. Engagement involves a dialogue in which people seek understanding and solutions to issues of mutual concern.

What process involves determining everyone involved in the project or affected by it, and determining the best ways to manage relationships with them?

identifying stakeholders

Feedback: Identifying stakeholders involves identifying everyone involved in the project or affected by it, and determining the best ways to manage relationships with them. The main output of this process is a stakeholder register.

Internal stakeholders include top management, other functional managers, and other project managers.

True

Feedback: Internal project stakeholders generally include the project sponsor, project team, support staff, and internal customers for the project. Other internal stakeholders include top management, other functional managers, and other project managers because organizations have limited resources.

Project management software tools normally do not promote the use of Facebook as a forum to promote project activities.

False

Feedback: Although many organizations do not promote the use of Facebook at work, several project management software tools include functionality like Facebook's to encourage relationship building on projects.

After identifying and analyzing stakeholders, the project manager and team should develop a(n) ______ to help them effectively engage stakeholders and make sure that good decisions are made throughout the life of the project.

stakeholder engagement plan

Feedback: After identifying and analyzing stakeholders, the project manager and team should develop a stakeholder engagement plan to help them effectively engage stakeholders and make sure that good decisions are made throughout the life of the project.

Project stakeholder management is completely unrelated to communications and resource management.

False

Feedback: Many of the concepts related to communications and human resource management also apply to stakeholder management, but unique activities are required to perform good stakeholder management.

A(n) _____ is a tool used to document, monitor, and track problems that need resolution.

issue log

Feedback: Issues should be documented in an issue log, a tool used to document, monitor, and track issues that need resolution.

The stakeholder register is the output of the _____ stakeholders process of project stakeholder management.

identifying

Feedback: The stakeholder register is the output of the identifying stakeholders process of project stakeholder management.

Sensitive information can be included in the stakeholder register as very few people in the organization have access to it.

False

Feedback: Because this document is available to other people in the organization, the project manager must be careful not to include sensitive information, such as how strongly the stakeholders support the project or how much power they have.

A leading stakeholder is one who is aware of the project and is neither supportive nor resistant to it.

False

Feedback: A leading stakeholder is one who is aware of the project and its potential impacts and actively engaged in helping it succeed

The main output of the identifying stakeholders process is the project charter.

False

Feedback: Identifying stakeholders involves identifying everyone involved in the project or affected by it, and determining the best ways to manage relationships with them. The main output of this process is a stakeholder register.

Stakeholders might change during a project due to employee turnover, partnerships, and other events.

True

Feedback: Stakeholders might change during a project due to employee turnover, partnerships, and other events.

Scope, time and cost goals in order of importance can be ranked on a(n) _____.

expectations management matrix

Feedback: Project sponsors can usually rank scope, time, and cost goals in order of importance and provide guidelines on how to balance the triple constraint. This ranking can be shown in an expectations management matrix, which can help clarify expectations.

Groups representing consumer, environmental, or other interests can be identified as project stakeholders.

True

Feedback: Groups representing consumer, environmental, or other interests can be identified as project stakeholders.

Communication and interpersonal skills are important for successful project stakeholder management.

True

Feedback: Project managers must understand and work with various stakeholders; therefore, they should specifically address how to use various communications methods and their interpersonal and management skills to engage stakeholders.

Which is the new knowledge area identified by the Project Management Institute?

project stakeholder management

Feedback: Because stakeholder management is so important to project success, the Project Management Institute decided to create an entire knowledge area devoted to it.

Which process involves monitoring stakeholder relationships and adjusting plans and strategies for engaging stakeholders as needed?

monitoring stakeholder engagement

Feedback: Monitoring stakeholder engagement involves monitoring stakeholder relationships and adjusting plans and strategies for engaging stakeholders as needed. Outputs of this process are work performance information, change requests, project documents updates, and organizational process assets updates.

One of the main outputs of the _____ process are change requests.

managing stakeholder engagement

Feedback: The common outputs of the managing stakeholder engagement process are change requests, project management plan updates, and project documents updates.

Which is true about identifying stakeholders?

External project stakeholders include the project's customers

Feedback: External project stakeholders include the project's customers.

Key stakeholders need not be invited to participate in a kick-off meeting.

False

Feedback: Key stakeholders should be invited to actively participate in a kick-off meeting rather than merely attending it. The project manager should emphasize that a dialogue is expected at the meeting, including texts or whatever means of communication the stakeholders prefer.

The main output of which process is the stakeholder register?

identifying stakeholders

Feedback: Identifying stakeholders involves identifying everyone involved in the project or affected by it, and determining the best ways to manage relationships with them. The main output of this process is a stakeholder register.

Issue logs can be used to address issues related to other knowledge areas like project scope management or project quality management.

True

Feedback: Issues should be documented in an issue log, a tool used to document, monitor, and track issues that need resolution. Though the PMI now lists issue logs as a tool for stakeholder management, even though they can address issues related to other knowledge areas.

Project stakeholder management has only been identified as an entire knowledge area by the Project Management Institute since 2013.

True

Feedback: Because stakeholder management is so important to project success, the Project Management Institute decided to create an entire knowledge area devoted to it as part of the Fifth Edition of the PMBOK Guide in 2013.

The project team must take corrective action if stakeholders with _____ are categorized as resistant or unaware.

high interest and high power

Feedback: The project team should take corrective action if stakeholders with high interest and high power are also categorized as resistant or unaware.

Projects often do not cause any changes in an organization.

False

Feedback: Projects often cause changes in organizations, and some people may lose their jobs when a project is completed. For example, a project might create a new system that makes some jobs obsolete, or a project might result in outsourcing work to an external group to make the organization more efficient.

The project team must take corrective action if stakeholders with high interest and high power are categorized as _____.

resistant

Feedback: The project team should take corrective action if stakeholders with high interest and high power are also categorized as resistant or unaware.

The stakeholder management plan is always a formal document.

False

Feedback: After identifying and analyzing stakeholders, the project manager and team should develop a stakeholder management plan to help them effectively engage stakeholders and make sure that good decisions are made throughout the life of the project. This plan may be formal or informal, based on the needs of the project.