Intro to Nursing: Communication, Conflict Resolution, Integumentary & Musculoskeletal Terminology

Flashcards covering key concepts from communication, SBAR, conflict resolution, and basic integumentary and musculoskeletal terminology as presented in the lecture notes.

What is the single biggest problem in communication?

The illusion that communication has taken place.

What are the main components of the communication process?

Sender, Message, Receiver, Context/Environment, and a Feedback loop.

What is Therapeutic Communication?

Clear, patient-centered communication that builds trust, maintains confidentiality, uses empathy, and employs open-ended questions and active listening.

Open-ended vs. Closed-ended questions?

Open-ended questions invite elaboration; closed-ended questions elicit short or yes/no answers.

What does Active Listening involve?

Paraphrasing, reflecting, open questioning, acknowledging, summarizing, framing, and reframing.

What does the LISTEN acronym stand for in active listening?

Look interested; Involve yourself by responding; Stay on target; Test understanding; Evaluate the message; Neutralize your feelings.

What factors influence the interpretation of nonverbal communication?

Past experiences, context, environment, preconceptions, and precipitating events.

What are the key components of Verbal Communication?

Talking, Listening, Tone of voice, Inflection, Attitude.

What is the emphasis of Emotional and Social Intelligence (ESI) in professional communication?

Empathy, Equality, Openness, Positivity, Supportiveness, Respect, and Dignity.

What characterizes effective Written Communication?

Accuracy, conciseness, clarity, truthfulness, attention to detail, and thoroughness.

What negative communication techniques should be avoided?

Yes/No questions, Blocking, false assurances, and conflicting messages.

What is Blocking in communication?

Non-committal or generalized answers that avoid direct information.

What are common sources of conflict?

Different goals/views, information perception gaps, misunderstandings, and emotions.

List some benefits of conflicts.

Identifies talents, provides outlets for aggression/stress, can drive innovation and change, leads to solutions, and builds unity.

What are the consequences of living in ongoing conflict?

Negative emotional and physical well-being; increased worry; diversion of time/resources.

What is essential for successful conflict resolution?

High emotional and social intelligence; ability to understand and manage your own emotions and to empathize with others.

Name the major conflict resolution styles.

Avoidance, Accommodation, Force, Compromise, Collaboration.

What are some tips for managing conflict?

Actively listen; don’t take it personally; don’t make it personal; work together.

Describe Passive, Aggressive, and Assertive communication styles.

Passive: prioritizes others' rights; Aggressive: asserts own rights at others' expense; Assertive: clearly expresses rights while respecting others.

What is Closed Loop Communication and why is it used?

A method to reduce errors by ensuring messages are received, repeated back, and confirmed with the sender.

What is a typical structure of Closed Loop Communication?

Message addressed to a specific person by name; recipient repeats back; sender verifies and proceeds.

What is a Handoff Report and why is SBAR used?

Transfer and acceptance of patient care; SBAR standardizes handoffs to reduce errors.

What does SBAR stand for?

Situation, Background, Assessment, Recommendation.

What information goes in the SBAR Situation statement?

Who you are, where you are calling from, who the patient is, and why you are calling.

What information goes in the SBAR Background?

Pertinent patient history and events leading up to the current issue.

What information goes in the SBAR Assessment?

Summary of facts and your assessment of what is going on.

What information goes in the SBAR Recommendation?

What you are asking for and the next steps.

What are some helpful SBAR tips for communication?

Identify the goal, introduce yourself, and confirm agreement on next steps; use a shared mental model.

Give a brief SBAR example from the notes.

Situation: Increasing dyspnea and chest pain; Background: Knee replacement 2 days ago; Assessment: Possible cardiac event or pulmonary embolism; Recommendation: See patient immediately and start O2.

What details are included in the SBAR 'Situation' element?

Who you are, where you are, who the patient is, and why you are calling.

What information goes in the SBAR 'Background'?

Pertinent history and events leading up to the current issue.

What information goes in the SBAR 'Assessment'?

Summary of facts and your assessment of what is going on.

What information goes in the SBAR 'Recommendation'?

What you are asking for and the next steps.

What is the integumentary system?

The skin and its accessory structures; the largest protective organ.

What does 'Derm/o' or 'Cutane/o' mean?

Skin.

What do 'Adip/o', 'Lip/o', and 'Steat/o' refer to?

Fat.

What does 'Hidr/o' indicate?

Sweat; relates to sweating and conditions like hyperhidrosis.

What do 'Seb/o' or 'Sebace/o' mean?

Sebum, oil produced by sebaceous glands.

What do 'Pil/o' or 'Trich/o' refer to?

Hair.

What does Vitiligo refer to?

A disease causing loss of skin color.

What is Hypermelanosis?

Darkening areas of the skin.

What is Alopecia?

Hair loss.

What is Hypertrichosis?

Excessive hair growth.

What is a Comedo?

A whitehead or blackhead.

What does Maceration mean in wound care?

Very wet, soggy to the touch due to moisture exposure.

What is Urticaria?

Raised or splotchy skin lesions (hives), often due to allergy.

What are the burn degrees?

First-degree, Second-degree, Third-degree, Fourth-degree.

What is a Biopsy and what types exist?

Diagnostic procedures including Excisional, Incisional, Shave, and Punch biopsies.

What is a Keloid?

Overgrowth of scar tissue.

What does ABCDE stand for in skin examination?

Asymmetry, Border, Color, Diameter, Evolving.

What is Osteoporosis?

Decreased bone density.

What is Osteoarthritis?

Degenerative joint disease due to wear and tear.

What is Rheumatoid Arthritis?

Autoimmune inflammatory joint disease.

What is Osteomyelitis?

Infection of bone.

What are Osteosarcoma and Osteochondroma?

Bone cancers/benign bone tumors, respectively.

What is Osteogenesis Imperfecta?

A congenital condition with fragile bones.

What is Chondromalacia?

Cartilage softening or damage.

What is Costochondritis?

Inflammation of the cartilage connecting ribs to the sternum.

What are Scoliosis, Kyphosis, and Lordosis?

Spinal curvatures: lateral (scoliosis) and sagittal (kyphosis, lordosis).

What are common joint and tissue terms: Arthro-, Chondro-, Burs/o-, Fasci/o-

Arthro-: joint; Chondro-: cartilage; Burs/o: bursa; Fasci/o: fascia.

What do Osteoclasia and Osteoplasty refer to?

Osteoclasia: bone breaking; Osteoplasty: bone reconstruction.

What does ROM stand for in musculoskeletal terminology?

Range of Motion.

What does ORIF stand for?

Open Reduction and Internal Fixation.

What does RICE stand for?

Rest, Ice, Compression, Elevation.

What are the vertebral levels listed for the spine?

C1-C7; T1-T12; L1-L5; S1-S5.

What is the difference between the Axial and Appendicular skeleton?

Axial: skull, spine, ribs; Appendicular: limbs.

What does Oste/o mean?

Bone.

What does Crani/o mean?

Head or skull.

What does Cervic/o mean?

Neck (cervical region).