Business communications simple

Competence

Through study, observation, and practice; in the ways you communicate with others

Caring

Building positive relationships and cultivating a sense of community; understanding the interests of others; communicate using a "we" and "you" orientation

Character

Staying true to commitments; adhering to high morals and ethical values; central to creating trust; business ethics

Interpersonal Communication

Sends and receives verbal and nonverbal messages between two or more people

Encode

Gives something

Decode

Understands something

Rich (channel)

You get the most out of it

Internal Noise

Noise inside your head

External Noise

Any outside noise

Physical Noise

Makes message hard to hear (ex: loud noise)

Physiological Noise

Internal — ex: hearing problems, illness, mental load

Semantic Noise

Different meanings assigned to the same words (ex: cultural, slang) — hard to understand even though you hear them

Psychological Noise

Interference due to attitude, illness, ideas, and emotions

Empathy

Understanding or sharing feelings

Sympathy

Feeling bad for someone

Active Listening

A person's willingness and ability to hear and understand

Holding Judgment

Demonstrate a learner mind-set rather than a judger mind-set

Ethnocentrism

A judger mind-set

Groupthink

When everyone thinks the same

Inherent (diversity)

Born with

Acquired (diversity)

Picked up

Storming

Brainstorms; can lead to conflict (can be okay)

Norming

Come to a consensus; everyone agrees

Performing

Doing the task

Team Charter

Work plan/agreement

Facilitator

Means planning

Cultural Intelligence (CQ)

A measure of your ability to work with and adapt to members of other cultures

Projected Cognitive Similarity

Tendency to assume others have the same norms and values as your own cultural group

Out-group Homogeneity Effect

Tendency to think members of other groups are all the same

Individualism

A mind-set that prioritizes independence more highly than interdependence; emphasizes individual goals over group goals

Collectivism

Prioritizes interdependence more than independence; emphasizes group goals over individual goals

Egalitarian Cultures

People distribute and share power evenly, minimize status differences, and minimize special privileges

Hierarchical Cultures

People expect power differences and follow leaders without questioning them

Egalitarianism (decision making)

Decision making is more decentralized

Hierarchy (decision making)

Decision making is more centralized

Performance Orientation

The extent to which a community encourages and rewards innovation, high standards, and performance improvement

Future Orientation

Cultures are willing to sacrifice current wants to achieve future needs

Assertiveness

The level of confrontation and directness that is considered appropriate

Humane Orientation

Organization or society encourages and rewards individuals for being fair, altruistic, forgiving, caring, and kind

Uncertainty Avoidance

How cultures socialize members to feel in uncertain, surprising, or extraordinary situations

Gender Egalitarianism

Division of roles between men and women in society