platos closet
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72 Terms
What is the primary focus of Plato's Closet?
Providing excellent customer service.
What is the most important function of the business?
The buying process.
What condition should clothing be in when customers sell it?
Clean, gently used, and in current style.
Can the store refuse items from sellers?
Yes, based on condition, inventory levels, or experience with the seller.
Does Plato's Closet buy all seasons year-round?
Yes.
Does the company provide equal employment opportunities?
Yes.
What types of harassment are prohibited?
Verbal, physical, visual, sexual, and discriminatory harassment.
Who should harassment be reported to?
Company ownership (Rob or Brenda Holler).
Is retaliation for reporting harassment allowed?
No.
What is every employee responsible for regarding harassment?
Reporting it and cooperating with investigations.
Can company email or internet be used for personal reasons?
No, unless permission is given.
Are company emails and internet activity private?
No.
Can employees post confidential company information online?
No.
Should employees identify themselves as speaking for the company on personal social media?
No.
Can social media activity violate company policy?
Yes.
How should employees dress?
Neatly, professionally, and in accordance with dress code.
Are revealing tops allowed?
No.
Can crop tops be worn?
Only if the midsection remains completely covered.
When must employees wear their name badge?
While clocked in.
Should employees maintain good hygiene?
Yes.
How should baseball hats be worn?
Backward while on duty.
When are weekly schedules generally posted?
By Wednesday evening.
How far in advance should time-off requests be submitted?
At least 2 weeks.
Are time-off requests automatically approved?
No.
Who approves shift changes?
The Store Manager.
Who is responsible for knowing their work schedule?
The employee.
If you're running late, what should you do?
Call the Shift Manager.
Can employees clock in early without permission?
No.
Who is responsible for finding shift coverage?
The employee.
What happens if you don't show up or call?
It may be treated as job abandonment.
Can excessive tardiness result in discipline?
Yes.
How long is an unpaid meal break?
30 minutes for shifts of 7 or more hours.
How long is a rest break?
15 minutes for shifts of 5–7.75 hours.
Where may employees eat?
In the designated break area.
Can food be eaten on the sales floor?
No.
Can covered drinks be kept behind the register?
Yes, in the designated cup holder.
Before clocking out, what must employees do?
Get approval from their supervisor.
How often are employees paid?
Every second Friday.
Is direct deposit available?
Yes.
Should employees update management if contact information changes?
Yes.
How many rings should the phone ring before being answered?
Three or fewer.
What is the required phone greeting?
"Thank you for calling Plato's Closet where we pay cash for cool clothes. How may I help you?"
Can buying quotes be given over the phone?
No.
Can employees share another employee's schedule?
No.
Should rude customers be treated rudely?
No.
Can employees use cell phones while clocked in?
No.
Where should cell phones be stored while working?
In the purse cabinet behind the cash wrap.
When may employees use their phones?
During approved breaks.
Who is generally exempt from the cell phone rule?
The Store Manager and Manager-in-Training for company business.
Where should employees park?
Farthest parking spaces from the front entrance.
How long is the initial review period?
90 days.
When do employees qualify for the employee discount?
After 90 days (or sooner if they become a Certified Buyer).
What type of employment does Oklahoma recognize?
Employment at will.
How much notice should employees give before resigning?
Two weeks in writing.
Why should employees protect the company's reputation?
Because they represent the company.
Is gossip allowed in the workplace?
No.
Should employees discuss wage rates with coworkers according to the handbook?
No.
Who should wage questions be discussed with?
The Store Manager.
How should complaints about coworkers be handled?
Privately with the Store Manager.
Can employees work for competing resale businesses?
No.
Are alcohol or illegal drugs allowed at work?
No.
Are weapons generally allowed?
No, unless specifically authorized or covered by listed exceptions.
Can employees process their own purchases?
No.
Can employees buy directly from selling customers?
No.
Can employees use store computers for personal use?
No.
Should suspicious activity be reported?
Yes.
Can employees clock in or out for someone else?
No.
When is overtime paid?
After more than 40 hours worked in a workweek.
Can employees accept customer tips?
No.
What should happen if a customer insists on leaving a tip?
Give it to the Shift Manager.
What is the employee discount?
30% off eligible merchandise.
Who can use the employee discount?
The employee and immediate household family members.