Conflict Management, Teamwork, and Communication Concepts Flashcards

Vocabulary flashcards covering core definitions, frameworks, and concepts in conflict resolution, teamwork dynamics, and organizational communication.

Conflict

A situation in which one or both parties perceive a threat, whether or not the threat is real.

Esprit de Corps

A French expression for teamwork meaning a sense of unity and enthusiasm for common interests and responsibilities among a group associated in a task.

STAR Team Model

A teamwork framework comprising Strengths, Teamwork, Alignment, and Results, influenced by team development stages, leadership styles, and external surroundings.

Forming Stage

The initial stage of team development during which individuals have not yet gelled together and are busy finding their place and sizing each other up.

Storming Stage

The stage of team development characterized by conflict and confrontation as team members challenge each other and the leader about tasks and methods.

Norming Stage

The team development phase where members start to come together, developing processes, establishing ground rules, clarifying roles, and building a sense of togetherness.

Performing Stage

The final stage of team development where increased focus on task and team relationships combine to provide synergy and deliver performance.

'Forcing' Teams

A team problem characterized by too much emphasis on achieving results at the expense of team welfare and effectiveness.

'Exhausting' Teams

A team problem where too many individuals pursue their own agendas, leading to excessive individuality and insufficient teamwork.

'Dorming' Teams

A team problem characterized by too much emphasis on the team itself, but not enough on the work and results.

Communication

The art and process of giving, receiving, or exchanging information, opinions, and ideas by writing, speech, or visual means so that the message is completely understood by the recipient(s).

Effective Communication

The process of exchanging information in a clear, concise, and meaningful manner, ensuring messages are not only sent but also understood by the receiver.

Verbal Communication

The act of conveying messages using spoken or written words, encompassing conversations, speeches, presentations, emails, and reports.

Non-Verbal Communication

Messages conveyed without words through body language, facial expressions, gestures, posture, and eye contact.

Written Communication

The process of conveying information through written symbols, such as letters, emails, reports, and memos.

Visual Communication

The use of visual elements, images, charts, graphs, and visual aids to convey ideas, enhance understanding, and retain complex data.

Vertical Communication

Communication that follows the formal chain of command upwards and downwards within an organization.

Horizontal Communication

Communication occurring between individuals of the same status across or within departments in an organization.

Diagonal Communication

Communication between different people in different departments at different levels of the organization, often through task forces or project teams.

Grapevine

Unofficial, constantly changing organizational communication that can serve as a vehicle for rumor, gossip, and distorted information.

Ethnocentrism

The belief that one's own culture is superior to others.

Thomas/Kilmann Conflict Model

A conflict management framework mapping behavior along Assertiveness and Cooperativeness into five modes: Competing, Collaborating, Compromising, Avoiding, and Accommodating.

Emotional Intelligence

The ability to understand, use, and manage your own emotions in positive ways to relieve stress, communicate effectively, empathize, overcome challenges, and defuse conflict.

Emotional Quotient (EQ)

The ability to perceive, control, and manage one's emotions effectively and appropriately in different situations.