Listening - Purposive Communication

Listening

it is the process whereby orally communicated messages are attended to, recognized, and interpreted in light of needs and experiences, and stored for future use.

Hearing

the physiological process of processing sounds, conducted by one's ears and brain; simply the act of perceiving sound by the ear.

Receiving

attend to the stimuli; when you hear the sound or message, you pick up the words, tone, and even non-verbal cues.

Understanding

assign meaning to the stimuli; make sense of what you heard.

Remembering

reconstructive; store the message in your memory so you can recall it later.

Evaluating

analyze and judge the message; you think about whether it makes sense, positive or negative.

Responding

back-channeling cues or feedback, verbally or non-verbally.

Informative Listening

the primary goal of which is to understand the message.

Relationship Listening

Listening to support another person or to understand how another person thinks, feels, or perceives some situation, event, or other phenomenon.

Appreciative Listening

listening for enjoyment

Critical Listening

accompanied by "thinking"; for logic or logical arguments.

Discriminative Listening

judging the sounds/what you hear

Comparing

instead of listening, you measure yourself higher than the speaker; you cannot let much in because you are too busy trying to assess how you measure up.

Mind Reading

you are busy trying to figure out what the speaker is really thinking or feeling rather than listening to what he/she is saying.

Rehearsing

your attention is focused on the preparation and crafting of your next comment

Filtering

you only hear what you want to hear (selective listening)

Judging

You form opinions too quickly about the person or their message, so you stop listening.

Dreaming

Your mind drifts off — daydreaming while someone is talking.

Identifying

everything an individual tells you, you refer back to your own experience; you launch into your story before they can finish theirs.

Advising

you attempt to problem-solve without hearing the feelings and acknowledging the speaker.

Sparring

you tend to argue and debate; finding things to disagree with.