Cancer Care Overview

Transcarent Cancer Care

Transcarent Cancer Care helps people with cancer make sure they’re getting the right treatment from the right doctors, while supporting them through the entire process.

Simplest marketing message for Transcarent Cancer Care

“One Place for Cancer Care.”

Key characteristics distinguishing cancer care from other health conditions

It is complex, emotionally difficult, and involves many providers, decisions, and services over an extended period.

Groups supported by the Cancer Care solution

Patients, families, caregivers, survivors, managers, and colleagues affected by cancer.

Requirement of a cancer diagnosis to use the solution

Not required; members can use it for screening, prevention, family-history concerns, risk questions, caregiving, or survivorship support.

Key differentiator from navigation-only programs

Combines navigation with expert opinions, contracted cancer providers, treatment bundles, digital tools, and full-journey support.

Primary duties of Oncology Nurse Navigators

Explaining complex information, coordinating care, providing emotional support, and helping members identify their next step.

Relationship between Oncology Nurse Navigators and a member's primary care team

They do not replace doctors; instead, they help members understand and coordinate care with their existing medical team.

Role and benefit of early detection and screening

Helps identify cancer sooner, when treatment may be more effective and less costly.

Primary benefit of expert review in cancer care

Provides an additional specialist perspective that can confirm or improve a diagnosis or treatment plan.

Percentage of reviewed cancer cases receiving an improved treatment plan

$$81\%$$

Percentage of reviewed cancer cases receiving an alternative diagnosis

$$28\%$$

Time saved reaching treatment when using Oncology Nurse Navigators and Centers of Excellence

Typically $29$ days sooner.

Average expert second-opinion savings figure per reviewed case

Approximately $\$18,000$–$\$20,000$ in average savings.

Centers of Excellence (COEs)

High-quality cancer providers selected for clinical expertise, quality, value, and member experience.

Types of providers in the Cancer Care network

NCI-designated centers, regional health systems, hospitals, and community cancer centers.

Necessity of travel to major academic centers for all members

Not required for every member; selection depends on clinical needs, quality, expertise, access, and proximity.

Clinically appropriate site of care

The setting that best fits the member's medical situation—not simply the cheapest or most famous location.

Value-based treatment bundles

Pre-negotiated pricing arrangements that group multiple services and medications into a single treatment episode.

Types of cancer treatments eligible for value-based bundling

Surgery, radiation, chemotherapy, CAR-T, and advanced therapies such as BiTE.

Mechanism of CAR-T therapy

Uses a member's own immune cells, which are collected, engineered, and reinfused to target and fight cancer.

Potential savings per clinically appropriate case with CAR-T bundling

Up to $\$150,000$ (savings vary and are not guaranteed).

Average savings figure per bundled cancer surgery

Approximately $\$18,400$ per surgery (based on a small supporting sample size).

Member Net Promoter Score (NPS) cited in commercial materials

$90+$ (the relevant population and measurement period should always be clarified).

Client-experience CSAT score cited in commercial materials

$$95\%$$

Target support timelines for intake, second opinion, and first appointment

Two business days for Oncology Nurse Navigator intake, seven days for a second opinion, and $10$ days for a first appointment.

Caregiver support provided by the program

Guidance, resources, coordination, and support for individuals caring for a loved one with cancer.

Employer benefits of the program

Helps support employees and families while mitigating avoidable costs, delayed care, fragmented navigation, and workplace disruption.

Primary drivers of value creation in the program

Earlier detection, expert treatment review, high-quality providers, bundled pricing, care coordination, and reduced delays or unnecessary care.

Overarching marketing takeaway for the program

Combines human guidance, clinical expertise, high-quality providers, and predictable treatment economics across the entire cancer journey.