What is a stakeholder?
They are any individual or organisation that has a vested interest in the activities and decision-making of a business
What is the role of stakeholders?
Have an interest in the business- but do not own it
May work for (employees) or otherwise transact with the business
What do shareholders do?
Own a business
May also work in the business
Benefit directly from increases in the value of the business
What examples of business stakeholders are there?
Owners
Society
Creditors
Suppliers
Government
Customers
Managers
Employees
What are shareholders and owners mainly interested in?
Return on investment and profits+dividends
Success and growth of the business
Proper running of the business
What are managers and employees mainly interested in?
Rewards, including basic pay and other financial incentives
Job security and working conditions
Promotion opportunities + job satisfaction & status- motivation, roles and responsibilities
What are customers mainly interested in?
Value for money
Product quality & Customer service
What interests do suppliers have in a business?
Continued, profitable trade with business
Financial stability- can the business pay its bills?
What interests do Banks have in a business?
Can the business repay amounts loaned or invested?
Profitability and cash flows of the business
Growth in profits and value of the business
What interests do governments have in a business?
The correct collection and payment of taxes (e.g. VAT)
Helping the business to grow- creating jobs
Compliance with business legislation
What interests do society have in a business?
The success of the business- particularly creating and retaining jobs
Compliance with local laws and regulations (e.g. noise, pollution)
What potential conflicts may occur between stakeholders?
Cutting jobs or closing business units will be supported by shareholders and banks but opposed by Employees and the local community
Adding extra shifts to increase capacity will be supported by Management, Customers and suppliers but opposed by the local community
Introducing greater automation will be supported by Customers and shareholders but opposed by Employees
Increasing selling prices will be supported by the shareholders and management but opposed by customers
What is stakeholder power?
Some stakeholders have more power over a business than others