operation and business aviation midterm

Leadership

A behavior that influences others toward a common goal; it's demonstrated through actions, not titles, and aligned with company values.

Effective aviation leader traits

Integrity, clear communication, accountability, adaptability, emotional intelligence, and commitment to safety and teamwork.

NBAA Leadership Conference purpose

It provides professional development through thought leaders and educators to strengthen leadership skills across all levels.

DEI statement: Inclusion Fuels Our Future

NBAA commits to fostering inclusivity, collaboration, and representation across business aviation to fuel innovation.

Psychological safety

A team condition where individuals feel safe to share ideas, admit mistakes, and raise safety concerns without fear.

Benefits of psychological safety

1. Stronger safety culture and SMS 2. More inclusion and trust 3. Higher engagement and performance.

Strategies to build psychological safety

Invite participation, welcome dissenting opinions, and reframe failure as learning.

DEI's impact on safety culture

It promotes openness and respect, encouraging honest safety reporting and collaboration.

Importance of ethical leadership

It builds credibility, ensures regulatory compliance, prevents reputational damage, and fosters trust.

Four pillars of sustainability in aviation leadership

Environmental, social, operational, and economic responsibility.

Core HR functions in a flight department

Recruiting, training, compliance, performance evaluation, retention, compensation, and workforce development.

HR's role in safety and emergency preparedness

By ensuring regulatory training, clear communication channels, and employee readiness for ERP and SMS participation.

NBAA YoPro

Young Professionals in Business Aviation — a network fostering leadership, connection, and mentorship for emerging aviation talent.

Four stages of the NBAA Mentoring Network

Preparation → Collaboration → Growth → Closure; mentors and mentees set goals and build skills together.

Importance of continual professional education

It keeps staff current on regulations, technology, and leadership best practices.

NBAA conferences and seminars' impact on HR initiatives

They provide targeted education for roles like pilots, dispatchers, and managers.

DEI's support for workforce effectiveness

By improving innovation, retention, and engagement across diverse teams.

Flight Operations Management

To deliver safe, efficient, and compliant air transport aligned with company mission.

Flight Operations Manual (FOM)

It standardizes policies and procedures, communicates expectations, and ensures regulatory alignment.

FOM Review

To stay current with FAA regulations and reflect actual operational practices.

General Maintenance Manual (GMM)

A reference documenting maintenance policies, ensuring consistent safety and compliance.

Pillars of SMS

Safety Policy and Objectives, Risk Management, Safety Assurance, and Safety Promotion.

SMS Implementation

It proactively identifies and mitigates risks before accidents occur.

IS-BAO

International Standard for Business Aircraft Operations — a globally recognized safety and professionalism code.

Fatigue Risk Management System (FRMS)

A program identifying and mitigating fatigue-related risks through scheduling, training, and data analysis.

Security Plan Elements

Threat assessment, access control, crew training, emergency contacts, and regular audits.

Emergency Response Plan (ERP) Steps

Accident notification and media coordination — plus assigned roles and procedures.

Flight Operations and Maintenance Interconnection

Through communication on aircraft status, scheduling, and safety data.

Fatigue Impact on Flight Safety

It impairs judgment and reaction time; proper FRMS reduces human error.

Maintenance Department Purpose

To ensure continued airworthiness and maximum aircraft availability through inspection and repair.

Maintenance Personnel Support

By planning budgets, tracking maintenance history, and managing refurbishment projects.

Maintenance Operations Manual Contents

Policies for discrepancy entries, corrective actions, vendor selection, and documentation standards.

KPI and SPI in Maintenance

KPIs = performance metrics; SPIs = safety metrics tracking maintenance effectiveness.

Maintenance Mission Statement Role

It defines purpose and values supporting the overall flight department mission.

Maintenance Manager Budget Responsibilities

Plan for training, parts, and engine reserves; coordinate with accounting to align costs and operations.

Analytics in Maintenance Performance

By tracking trends in downtime, costs, and safety issues for data-driven decisions.

Maintenance Safety Program Goal

To prevent injuries and equipment damage through audits, training, and continuous improvement.