Introduction to Hospital Models and Patient Experience Flashcards

These flashcards cover communication standards (GREAT and AIDET), hospital safety protocols (RACE, PASS), HIPAA regulations, professional conduct, and cultural awareness in a student needs for their clinical orientation.

Why has the institution moved from color-coded alerts to plain language coding?

To make alerts clearer for everyone hearing them so they know exactly what is happening (e.g., saying 'security alert, suspicious item' instead of 'code yellow').

What are the four components of the GREAT communication acronym described in the transcript?

Greet, Reveal/Explain, Ask, and Thank.

In the GREAT model, what should you do when confirming a patient's body part for an exam (e.g., the left hand)?

Repeatedly mention the specific body part while interacting so the patient knows you are aware, and they can correct you if needed.

What is a key benefit of using effective communication strategies like the GREAT model?

It helps manage fears, reduces anxiety, and lessens the patient's sense of vulnerability.

Why is it important to clarify your role as a 'student radiographer' rather than a 'technologist'?

To be open and honest with the patient and to avoid assuming liability that a student does not actually have yet.

What should you do when handing off a patient to another department?

Introduce the patient by name and specify the department they are being moved to to help eliminate errors.

Within what timeframe should patients typically anticipate their test results?

Usually within $24$ hours.

What are three phrases the transcript suggests avoiding when speaking to patients?

'We are short staffed,' 'I am on break or lunch,' and 'It is not my job or my department.'

What is the specific dress code for students as mentioned in the lecture?

White scrub top, burgundy pants, and ID badges worn at all times.

What are the five fundamentals of patient and customer satisfaction captured by the acronym AIDET?

Acknowledge, Introduce, Duration, Explanation, and Thank you.

What does HIPAA stand for?

Health Insurance Portability and Accountability Act.

What are the specific requirements for HIPAA security regarding documents in a patient room?

Never leave documents out where others can see them; if you must leave a paper around, at the very least, turn it face down.

What are the five instances when hand hygiene is required?

Before patient contact, after aseptic tasks, after patient contact, after bodily fluid exposure risk, and after contact with the patient's surroundings.

What does the RACE acronym stand for in the event of a fire?

Rescue, Alarm, Contain, and Extinguish.

What is the phone number to report a fire within the facility?

$$444$$

What does the PASS method describe for using a fire extinguisher?

Pull the pin, Aim the nozzle at the base of the fire, Squeeze the pump, and Sweep.

Why is 'elevator etiquette' emphasized in the transcript?

Because you do not know who is in the elevator with you, and sharing patient stories or sensitive information there violates patient privacy.

What are two examples of cultural or religious restrictions mentioned that healthcare workers should be aware of?

Muslim patients fasting during Ramadan and Jehovah's Witnesses who do not accept blood transfusions.