Collaboration and Teamwork

bullying

Recurring behavior of unwelcome action(s) intended to harm, humiliate, or distress another.

care transitions

The transfer of care of a client to or between different health care providers or settings.

closed-loop communication

The use of standardized terminology and procedures to ensure the message between sender and receiver is received, clarified and has been correctly interpreted.

cognitive rehearsal

An intellectual therapeutic technique where one envisions or visualizes an overwhelming or an anxiety-producing situation.

collaborative health care

A client-centered approach where different health care teams come together and work toward a common goal.

comorbidities

The concomitant occurrence of two or more disease processes in the same client.

conflict management

A method to settle disagreements peacefully and respectfully, through compromise and accommodation to each other's needs.

consultation

The act of a provider formally proposing treatment with another provider in a different specialty area to determine best practices in client care.

continuity of care

A process involving the client and the interprofessional team working cooperatively to achieve a shared goal of quality care over time.

discharge planning

Coordinating detailed planning for a client's discharge to alleviate gaps in treatment or care.

emotional intelligence

Qualities of emotional and social skills related to recognizing, understanding, managing emotions, and adapting to change.

handoff report

A communication technique where one provider hands-off care of a client to another provider by structured reporting.

I-SBAR-R

Standardized communication tool that delivers uniform information via the acronym I-SBAR-R, meaning introductions, situations, background assessment, recommendation and readback.

incivility

Behaviors in the workplace that negatively affect others, such as gossiping, rudeness, or refusing to help a coworker.

interpersonal communication

Person-to-person communication skills within personal and professional relationships.

interprofessional teams

A setting in which two or more professionals work together.

lateral violence

Incivility that is peer-to-peer, also known as horizontal violence.

referral

The act of directing a client from a provider to a specialist provider with delegation of responsibilities.

silos

Groups within an organization's infrastructure that create a division of labor, leading to barriers to communication.

The Joint Commission (TJC)

An independent, not-for-profit agency that assesses quality client safety and care of health care organizations.

transcribing prescriptions

The process of documenting a provider's prescription correctly in the client's electronic health record.

verbal prescription

Provider verbally prescribing treatment for a client to another provider or nurse.

vertical violence

Incivility from supervisor to employee, or vice versa.

zero-tolerance policy

A policy that describes no tolerance for incivility, bullying, harassment, or violence in the workplace.