HRM chapter 13

human resource management (HRM)

The set of organizational activities directed at attracting, developing, and maintaining an effective workforce

human capital

Reflects the organization’s investment in attracting, retaining, and motivating an effective workforce

employment-at-will

A traditional view of the workplace that says organizations can fire their employees for whatever reason they want; recent court judgments are limiting employment-at-will

job analysis

A systematized procedure for collecting and recording information about jobs within an organization

replacement chart

Lists each important managerial position in the organization, who occupies it, how long he or she will probably remain in the position, and who is or will be a qualified replacement

employee information system (skills inventory)

Contains information on each employee’s education, skills, experience, and career aspirations; usually computerized

recruiting

The process of attracting individuals to apply for jobs that are open

internal recruiting

Considering current employees as applicants for higher-level jobs in the organization

external recruiting

Getting people from outside the organization to apply for jobs

training

Teaching operational or technical employees how to do the job for which they were hired

development

Teaching managers and professionals the skills needed for both present and future jobs

performance appraisal

A formal assessment of how well an employee is doing his or her job

compensation

The financial remuneration given by the organization to its employees in exchange for their work

job evaluation

An attempt to assess the worth of each job relative to other jobs

benefits

Things of value other than compensation that an organization provides to its workers

labor relations

The process of dealing with employees who are represented by a union

collective bargaining

The process of agreeing on a satisfactory labor contract between management and a union

grievance procedure

The means by which a labor contract is enforced

knowledge workers

Workers whose contributions to an organization are based on what they know