Malware Removal Procedures

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8 Terms

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Step 1

Investigate and verify malware symptoms

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Step 2

2.Quarantine infected systems.

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Step 3

Disable System Restore in Windows

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Step 4

4.Remediate infected systems a. Update anti-malware software b.Scanning and removal techniques (e.g., safe mode, preinstallation environment)

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Step 5

Schedule Scans and run updates

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Step 6

Enable System Restore and Create a restore point in Windows

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Step 7

Educate the End User

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What are the Change Management Steps

Order of change management phases: 1. Request forms 2. Purpose of change 3. Scope of the change 4. Date and Time of the change 5. Affective systems/ impact 6. Risk analysis 7. Change board approval 8. Finally end user acceptance.