Unit 6 - improving human resource performance

What are the reason for human recourse objectives

Targets set for the HR department of the business, ie, increase labour retention, increase employee motivation

what is labour productivity formula

output / number of employees

What is Employee engagement

how connected employees are to the business and its mission, goals and objectives

Employee involvement

Exists in a business in which people are able to have an impact on decisions and actions that affect their working lives

What is Training

Where an employee gains job related skills and knowledge

What is Talent development

when a business recognizes its star employees and puts extra training and attention to them

benefits of training

• increased employee motivation

• higher labour productivity

• more retention

• Maslows self actualisation

what is diversity

A business accepting Individual employees and the differences that may exist between different groups of employees

What is labour cost per unit formula

total labour costs/total output

Labour turnover formula

number of employees leaving in a year/average number of staff x 100

What is Labour retention

When a business holds onto its employees, not firing

labour retention formula

number of employees employed for more than 1 year/ total employees x 100

What is a Human resource plan

to make sure a business has the right amount of employees for the skills needed, ie with tech development, employees need tech skills to ensure the business works well

What is Job rotation

Rotating the tasks an employee does to keep interesting and motivation

What is Job design

Grouping together and dividing up tasks and responsibilities to create jobs that are interesting and have the best performance

What is job enlargement

increasing number of tasks employees do

What is Job enrichment

When employee jobs are redesigned to be more difficult so that employees are given more responsibilities and control

What is Empowerment

designed to give employees greater control over their working lives

What is Organisational structure

The way a business is arranged to carry out its activities, ie flat hierarchy

What is Organisational design

When a business ensures it is designed to enable effective communication and coordination between staff

Levels of hierarchy

Refer to the number of layers of authority within an organisation i.e. how many levels exist between the CEO and the shop floor employee

what are the influences on organisational design

• size , if business is large it is more complex to design

• strategy, ie innovative or low cost

• environment

• technology

What is the Span of control

The number of employees that one manager is responsable for

What is the Chain of command

Line of communication and authority existing within a business i.e. a shop floor worker reports to a supervisor, who is responsible to a departmental manager and so on

What is a Delegation

The passing down of authority and decision making (but not responsibility) down the organisational structure

Issue with delegation

if anything goes wrong managers get the blame for it

What influences the extent to which a business delegates

• uniformity of policy

• size of business

• managers philosophy

• skills of the workforce

what is the Human resource flow

The movement of employees through an organisation, starting with recruitment

What is Recruitment and selection

The process of filling an organisation's job vacancies by appointing new staff

What is Redundancy

Takes place when an employee is dismissed because a job no longer exists

Motivation

Describes the factors that arouse, maintain and channel behaviour towards a goal

What is Division of labour

The breaking down of production into a series of small tasks carried out repetitively by relatively unskilled labour

what are the 3 ways a business can improve motivation

• genuine leadership interest

• nature of the work

• recognition

What is Commission

When the amount paid to an employee is related to the value of goods or services that an employee sells

What is Piece rate pay

A system whereby employees are paid according to the quantity of a product they produce

What is Performance related pay

Some part of an employee's pay is linked to the achievement of targets at work

Variable pay

A flexible form of pay that offers employees a highly individual pay system related to their performance at work

what is Trade union

An organisation of workers established to protect and improve pay and working conditions of its members

on-the-job training

Employee training at the place of work while he or she is doing the actual job.

Off-the-job training

Internal or external training programs away from the workplace that develop any of a variety of skills or foster personal development.

What are some Financial Motivators

• piece rate pay

• bonuses

• higher wages

• commission

What are some Non-financial motivators

• Promotion

• Praise

• Teamwork

• Job enlargement/ job rotation

• Job enrichment

What is Hard HRM

viewing employees as a resource that should be monitored and lowered as a cost

What is Soft HRM

Treating staff as an asset that they want to look after and motivate to work hard so they stay with the business

What is Maslow's Hierarchy of Needs

physiological, safety, social, esteem, self-actualization, these need to be reached to ensure that the next stage can be completed, ie can’t reach esteem needs without security needs met firsy

What is Taylor's Scientific Management

• Believed workers were motivated by money.

• division of labour and piece-rate pay (paid for level of productivity)

• saw employees as cogs in a machine

what is Mayo's Human Relations Theory

A motivation theory that states that workers must be seen as members of a group and not as individuals, Belongingess is the most important to motivation

What is hertzbergs Two-Factor Theory

Hygiene factors : essentials for employees to do the job but not motivating, including money, job security and working conditions

Motivator factors : things that can increase motivation, giving responsibility, recognition and chance for promotion