Verbal and Nonverbal Communication

Verbal Communication

The use of words to convey a message. It is effective when the receiver can easily process the message delivered by the sender.

Appropriateness

The use of a suitable language form appropriate to the nature of the event or context, whether formal or informal.

Formal Communication

Communication used in formal, ceremonial, or dignified gatherings where the exchange of information is controlled, prepared, and follows established rules and conventions.

Types of Formal Communication

Meetings, formal one-on-ones, interviews, speeches, conferences, and presentations.

Informal Communication

Communication characterized by a free, casual, and spontaneous exchange between two or more people that occurs in everyday life.

Types of Informal Communication

Casual conversations, gossips, tales, inter-relational activities, and family social communication culture.

Brevity

Using simple, direct, and precise words to say more with fewer words.

Clarity

Using simple yet exact words that directly express thoughts and emotions to avoid misinterpretation. Says every details needed.

Ethics

Observing moral standards when delivering a message by considering the audience's age, gender, race, social status, and personal convictions.

Vividness

Using distinctive and descriptive language that appeals to the senses to make communication lively and easier for the audience to understand.

Nonverbal Communication

The use of movements and actions without spoken words to convey a message.

Bodily Kinesthetic

The use of body movements to communicate.

Head Movement

Head motions used to express meaning or emotion.

Eye Movement

Eye actions used to communicate thoughts or feelings.

Facial Expressions

Facial movements that convey emotions and messages.

Sitting

Body posture while seated used to communicate meaning.

Standing

Body posture while standing used to communicate meaning.

Walking

Movement used to convey attitudes or messages.

Hand Gestures

Hand movements used to support or express communication.

Attitude and/or Behavior

Actions or responses shown in specific situations that communicate meaning.

Manner of Dressing

Clothing and appearance that communicate messages about a person.

Tone of Voice

The way words are spoken to express meaning or emotion.

Importance of Nonverbal Communication

Makes the message more meaningful, expresses messages without words, makes the audience more enthusiastic, defines the kind of speaker, makes one a dynamic speaker, gives confidence to the speaker, adds color to a speech, connects the speaker to the audience, and provides a variety of ways to deliver a message.