IPC EXAM REVIEW CHPT 6,7,9,10,11,and 12

Small Talk

Can be very beneficial for personal and professional interactions. Can provide value for the goal you set for yourself. EX. Tell me about yourself?, How long have you worked here? How do you know the bride? Opened questions allows for the conversation to continue.

Job Interview

Research about the job, corportation. Find out if possible who is going to interview you. Know the answer to Tell us about yourself question? Consider your background and how it connects for the job. EX. Teacher position- I wanted to be a teacher since i was a child and i love playing teacher as a child I used my chalkboard all the time and i believe that is what sparked my desire to teach. Thank you for interviewing me for this position.

Feedback

Seek Feedback, Provide Feedback to others, Follow formula of Glow and Grow. Start with positive (GLOW) you are doing a wonderful job. Follow with a (GROW)Area where they might need to address or consider. I want to encourage you to try this and see if it changes the outcome. Feedback allows us to lift each other up.

Five Love Language

1. Words of Affirmation- Ex. You look amazing today, I love you so much

2. Quality Time- Show affection by making time for someone.

3. Gifts- Giving gifts

4. Physical Touch-Hugger, Always want to touch

5. Acts of Service-Show affection by doing things for them (cutting grass, putting gas in car)

Nonverbal Communication

messages expressed by nonlinguistic means (Sigh, laughing, facial expression, appearance, eye contact)

Types of nonverbal communication

Haptics - Use of touch

Gestures- Thumbs up, Peace Signs

Proxemics- Space between you and a person while communicating (stand closer to friends further from strangers)

Facial Expression - Smile, Frown, Eye rolling

Paralinguistics - Tone, Pitch, Volume (saying i'm fine in a sarcastic tone)

Body Language- Arms crossed, Posture

Appearance - Dress

Eye Contact - care what other is saying

Artifacts - Personal objects used to describe yourself (photos in your office)

Chronemics - how we use time and what it message it sends (late or early to work)

Olfactics - Smells (perfume)

Types of listening

1. Informational - Listening to learn

2. Critical - Listening to judge, analyze

3. Empathic - Listening to understand

4. Appreciative - Listening to enjoy

Nature of relationships

Connection (bond) between individuals or groups (family, friends, co-workers)

types of relationships

1. Friendships- peers, trust

2. Romantic- Intimacy, Exclusivity

3. Family- legal, genetics

4.Workplace/Professional- professionalism, respectful feedback

Why relationships matter

-Need to belong, Emotional Reward (support), Material Reward (helping someone) Health Reward Keeping us healthy (manage stress)

Relationship Formation

*Initiating- introduce yourself, Eye Contact

*Experimenting- Conversations (learn about the person) Ex. what do you do for fun?

*Intensifying- Acquaintances to friends (spend more time with each other)

*Integrating- Thinking of themselves as a pair (Couple)

*Bonding- Getting engaged

relationship dissolution

*Differentiating- See differences as undesirable or annoying

*Circumscribing- Communicate less don't talk about issues focus on safe topics to keep from arguing

*Stagnating- barely speak to each other, going through the motions

*Avoiding- not answering calls or text, not wanting to be around.

*Terminating- ending the relationship, divorce

Managing Conflict

*Collaborating - win-win

"Our Way"

*Compromising - Partial Lose-Lose "Half Way"

*Avoiding - Lose Lose "No Way"

*Accommodating- give to maintain harmony Lose-Win "Your Way"

*Competing- Win-lose "My Way"

Sources of Conflict

Personal Criticisms, Finances, and House hold chores

Gottman's Four Horsemen

*Criticism- attacking personality (you never help me with anything)

*Contempt- better than, looking down on person (you are so pathetic)

*Defensiveness- refusing responsibility placing blame (You never listen)

*Stonewalling- Shutting down (silence)

Passive aggressiveness

Indirect expression of hostility (Silent treatment, denying they have aggressive feelings)

Nature of deception

Intentional misleading without necessarily telling a flat out lie

Types of Deception

1. Falsification - Making up false information

2. Exaggeration- Stretching the truth

3. Omission- leaving out important details

4. Equivocation- giving vague or ambiguous answers

Detection cues

Inconsistent stories, nervous behavior, longer response time, lack of eye contact