Lecture Notes Flashcards: Departments, Nouns, Pronouns & Workplace Skills (Video)

A set of Q&A flashcards covering major company departments and their daily activities, countable/uncountable nouns, relative and demonstrative pronouns, gender-inclusive terms, professional dialogues, workplace routines, and noun functions.

What are the main daily activities of the Human Resources (HR) department?

Hiring and interviewing applicants; managing employee records; organizing training; handling employee concerns; and preparing payroll.

List the key daily activities of the Finance/Accounting department?

Preparing financial reports; managing budgets; monitoring expenses; processing salaries; paying bills; auditing company accounts.

What are the core responsibilities of the Marketing department?

Promoting products or services; creating advertisements; conducting market research; planning campaigns; and managing social media.

What are the primary duties of the Sales department?

Contact customers; negotiate deals; prepare sales reports; meet sales targets; and handle customer inquiries.

What does the Production/Operations department do?

Manufacture products; manage equipment; check product quality; schedule production; ensure smooth workflow.

What are the goals of the Research and Development (R&D) department?

Develop new products; test prototypes; study market trends; improve company processes.

What are the main responsibilities of the Information Technology (IT) department?

Keep company tech running; install and fix computers; maintain software; troubleshoot network problems; protect company data.

What is the role of the Customer Service department?

Help and support customers; answer customer calls; handle complaints; process service or product requests; provide information about services and products.

What does the Logistics / Supply Chain department manage?

Movement of goods and supplies; track and manage deliveries; store and organize inventory; coordinate with suppliers; ensure materials arrive on time.

What is the function of the Administration / General Services department?

Supports day-to-day office operations; manage office supplies; schedule meetings; keep the workplace clean; coordinate with other departments.

What tasks does the Legal department handle in large companies?

Handles legal matters and protects the company; drafts contracts; give legal advice; ensure compliance; resolve legal disputes.

What are the responsibilities of the Public Relations (PR) / Corporate Communications department?

Manage company image and media relations; write press releases; organize events; maintain a positive image; respond to media inquiries.

What are countable nouns and how are they used?

Countable nouns are things you can count (1, 2, 3…). They use determiners like a, an, many, few, several, a number of.

What are uncountable (mass) nouns and how are they used?

Uncountable nouns cannot be counted individually (water, juice, money, knowledge, happiness). They use determiners like some, much, a lot of, a little.

Which relative pronouns are used for people vs. things, and how are they used?

Who is used for people; Which is used for things; That can be used for both people or things. Examples: the employee who manages the office; the computer which is broken; the product that they sell.

What are demonstrative pronouns and what do they mean?

This and These refer to near items (singular and plural); That and Those refer to far items (singular and plural). Examples: This is my business proposal; Those ideas were discussed yesterday.

Give examples of gender-inclusive terms and their traditional counterparts.

Actor (vs Actress); Host (vs Hostess); Waiter (vs Waitress); Server (neutral); Steward (vs Stewardess); Flight Attendant; Policeman (vs Policewoman); Police Officer.

How are demonstrative pronouns used in professional dialogues?

Use this/these for items near and that/those for items farther away or previously mentioned; examples from dialogue: 'This is my proposal,' 'That manager,' 'These documents.'

What is the meaning of each demonstrative pronoun in the near/far table?

This - singular, near; These - plural, near; That - singular, far; Those - plural, far.

What actions help create a good first impression in business settings?

Be on time; dress appropriately; greet confidently; make eye contact; smile; use a firm handshake; introduce yourself clearly.

What should you remember about client visits, job interviews, and business meetings?

Client visits: be punctual, wear proper attire, introduce yourself clearly. Job interviews: greet with a smile, good posture, polite introduction. Business meetings: understand the setting, follow protocol, and speak when appropriate.

What is the guidance on using gender-inclusive terms in the workplace?

Use neutral language; prefer inclusive terms in all professional communication (e.g., actor instead of actress; host; server; flight attendant; police officer).

What are verbal nouns and how are they used in business?

Verbal nouns turn verbs into nouns (e.g., Running, Swimming; Reading, Thinking; Writing, Editing). In business: Networking, Planning, Listening, Learning.

What is the difference between reflexive and emphatic pronouns, with examples?

Reflexive pronouns reflect action back to the subject (myself, yourself, himself, herself, itself, ourselves, yourselves, themselves). Emphatic pronouns emphasize who did it (I myself called).

What are indefinite pronouns?

Indefinite pronouns refer to someone or something in a general way without specifying who or what (e.g., someone, everybody).

Give examples of indefinite pronouns from the notes.

Examples include 'Someone' left their bag in the office; 'Everybody' needs to attend the morning meeting.

What is the Subject function of a noun?

Performs the action in a sentence (the subject does the action). Example: The secretary yawned.

What is the Direct Object function of a noun?

Receives the action directly; example: 'The Head of Logistics read the file.'

What is the Indirect Object function of a noun?

Receives the direct object; answers 'to whom?' or 'for whom?'; example: 'The Lawyer gave the waiver to the client.'

What is a Predicate Nominative (subject complement)?

Follows a linking verb and renames or identifies the subject; example: 'He is the founder of this company.'

What is an Appositive?

A noun or noun phrase that renames another noun/pronoun beside it; example: 'The custodian, Molly, is very kind.'

What is the Object of a Preposition?

A noun or pronoun that follows a preposition; example: 'They all attended the meeting in the office.'

What is Direct Address in grammar?

A noun used to directly address someone; example: 'Sam, turn off the lights, please.'

What is an Objective Complement?

A noun that renames or identifies the direct object after certain verbs; example: 'We elected him as a representative.'