CHAPTER 1 ORGAN MAN

Business environments

battlefields

Quality standards

are altered constantly dahil gusto natin bago; focus sa speed

Cost

primary concern for consumers

Bateman and snell- define innovation as the intro of new products and services

define innovation as the intro of new products and services

Quality

ability of a product or service to meet customer needs

bureau of product standards of the department of trade and industry

publishes brochures for product requirements to set standards

food and drug administration (FDA)

consumer welfare and protection is also provided through this

certificates of product registration

need to be issued for manufacturing companies before these go to the market

service

is an intrinisic requirement for all customers; what they want when they need it

speed

buzz word of this millennium

WEFORUM partners with MBC

for inputs on the country's performance

planning

delivering strategic value

organizing

building a dynamic organization

leading

mobilizing people

controlling

learning and changing

Simple frequency count

allows prioritization of problems that need to be addressed

flowchart

tool that puts key processes in symbolic patterns that are easy to understand; symbols represent relationship sequences between and among different tasks

GANTT charts

useful for scheduling and planning projects; considered as a visual tool for the action plan

ACTIVITY NETWORK DIAGRAM (AND)

planning tool used to diagram activities in sequence from start to finish

Plan-do-check-act (PDCA)

problem solving model; improvement storyboard model

downsizing

planned removal of positions or jobs

rightsizing

efforts at achieving an appropriate size for effective enterprise performance

customer relations management (CRM)

tasked to focus on interactive relationships with customers

reengineering

efforts to revolutionize organizational systems and processes to satisfy customer needs

total quality management (TQM)

intergrative approach to management

just in time (JIT)

calls for subassemblies and apparatus to be produced in very small lots and delivered to the next stage

charismatic leadership

most admired example is MARTIN LUTHER KING; dominant, self-confident, and convinced of the ethical decency of their beliefs

transformational leadership

characterized by charisma, or charismatic leadership traits, aptitude or capabilities of giving their followers individualized attention, and intellectually stimulating qualities

education and communication

commonly used where there is lack of or there is inaccurate information

participation and involvement

initiators face a lack of information for the change, and other participants have the power to resist the same

facilitation and support

where the situations show adjustment issues

manipulation and cooptation

often the quickest and most inexpensive solution when there is resistance

explicit and implicit coercion

may put the senior managers or initiators at risk, but is essential for promo execution

(POLC) planning, organizing, leading, and controlling

functions of management systematically address the comparative advantage traits pf enterprises

top-level managers or senior executives

are responsible for the overall management of the organization; establish high performance standards, institutionalize a set of norms and values, create the corporate purpose and ambition

middle-level managers

report to the top-level managers and are located in the middle layers of the hierarchy; develop individuals and support their activities, link dispersed knowledge and skills across diverse units, manage the tension between short-term purpose and long term ambition

frontline managers

supervise the operational activities and are also called operational managers; create and pursue new growth opportunities, attract and develop resources, manage continuous improvement within the unit

top-level managers or senior executives

establish high performance standards, institutionalize a set of norms and values, create the corporate purpose and ambition

middle-level managers

develop individuals and support their activities, link dispersed knowledge and skills across diverse units, manage the tension between short-term purpose and long term ambition

frontline managers

create and pursue new growth opportunities, attract and develop resources, manage continuous improvement within the unit

ACT

analyze your situation, choose your best strategy, track your choice

technical skills

aptitude to perform specialized tasks involving particular methods or processes

conceptual and decisional skills

facility to identify and resolve problems for the benefit of an organization and its members

interpersonal skills or people skills

talent to lead, motivate, and communicate effectively with others, often identified with top-level managers

management

process of working with people and resources to accomplish organizational goals effectively and efficiently

effectiveness

organizational goals are achieved

efficiency

goals are achieved with minimal waste of money, time, materials, and people

case method template

academic tool for business courses; also used to teach decision-making stages