BUSINESS IGCSE EDEXCEL UNIT 2 FLASHCARDS (copy)

0.0(0)
learnLearn
examPractice Test
spaced repetitionSpaced Repetition
heart puzzleMatch
flashcardsFlashcards
Card Sorting

1/68

flashcard set

Earn XP

Description and Tags

IGCSE Edexcel Business Studies unit 2 - people in business

Study Analytics
Name
Mastery
Learn
Test
Matching
Spaced

No study sessions yet.

69 Terms

1
New cards

overdue

money that has not been paid by the time expected

2
New cards

communication channels

routes along which information might travel in a business

3
New cards

downward communication

passing messages from the top of the organisation to the bottom

4
New cards

upward communication

passing messages from the bottom of an organisation to the top

5
New cards

horizontal communication

exchange of information between parties on the same level in an organisation’s hierarchy

6
New cards

internal communication

communication between people inside the business

7
New cards

external communication

communication between the business and those outside

8
New cards

formal communication

use of recognised channels when communicating

9
New cards

informal communication

use of non-approved channels when communicating

10
New cards

effects of poor communication

  1. mistakes occur

  2. costs rise

  3. decision making slows down

  4. staff motivation suffers

11
New cards

advantages of face to face communication

  1. allows immediate feedback

  2. encourages cooperation

  3. allows new ideas to be generated

  4. saves time

12
New cards

disadvantages of face to face communication

  1. negative body language

  2. non-relevant information

  3. some may not listen

  4. limits to the number reached

13
New cards

types of written communication

  1. letters

  2. reports

  3. memorandums

  4. forms

  5. noticeboards

14
New cards

types of electronic communication

  1. email

  2. internet

  3. mobile phones

  4. social media

  5. intranets

  6. videoconferencing

  7. electronic noticeboards

15
New cards

barriers to communication

  1. lack of clarity

  2. technological breakdown

  3. poor communication skills

  4. jargon

  5. distractions

  6. business culture

  7. long chain of command

  8. different countries, languages, cultures

16
New cards

redeployment

moving someone or something to a different place or job

17
New cards

full time employment

employee is expected to work the full working week

18
New cards

part time employment

work fewer hours than full time employees

19
New cards

job share

two part time workers share the work and pay of a single full time job

20
New cards

casual employment

no guarantee of work from employers, variable work hours

21
New cards

seasonal employment

during peak periods, regular and full time but short lived

22
New cards

temporary employment

covering for absent workers

23
New cards

recruitment process

  1. identify type and number of staff needed

  2. prepare job description and specification

  3. advertise using appropriate media

  4. evaluate applicants and select shortlist

  5. carry out interview

  6. evaluate interview and appoint best candidate

  7. provide feedback for unsuccessful applicants

24
New cards

job description

states title of job and outlines the tasks, duties and responsibilities associated

25
New cards

person specification

details of qualifications, skills, experience and any other characteristics expected of the appointed employee

26
New cards

curriculum vitae

contains most of the information given in a job application form but produced by the applicant and is personalised

27
New cards

internal recruitment

appointing workers from inside the business

28
New cards

external recruitment

appointing workers from outside the business

29
New cards

advantages of training

  1. higher quality

  2. better productivity

  3. improved motivation

  4. better employee retention

30
New cards

disadvantages of training

  1. high cost

  2. learning by doing

  3. loss of output

  4. employees leaving

31
New cards

legal controls over employment

  1. gender

  2. race and religion

  3. disability

  4. sexual preference

  5. age

32
New cards

minimum wage

minimum amount per hour which most workers are entitled to be paid

33
New cards

arrears

money that you owe to someone or is owed to you

34
New cards

reasons for minimum wage

  1. benefit disadvantaged workers

  2. reduce poverty

  3. help businesses

35
New cards

training

process that involves increasing the knowledge and skills of a worker to enable them to do their job more effectively

36
New cards

induction training

training given to new employees when they first start a job

37
New cards

on the job training

training that takes place while doing the job

38
New cards

advantages of on the job training

  1. output produced

  2. relevant

  3. cheaper

  4. easy to organise

39
New cards

disadvantages of on the job training

  1. output may be lost

  2. stressful

  3. dangerous

  4. staff frustration

40
New cards

off the job training

training that takes place away from the work area

41
New cards

advantages of off the job training

  1. output not affected by mistakes

  2. learning not distracted

  3. outside work hours

  4. no risk

42
New cards

disadvantages of off the job training

  1. no output

  2. expensive

  3. some aspects cannot be taught

  4. time taken to organise

43
New cards

job rotation

where employees alternate between different jobs during the course of their employment

44
New cards

importance of employee motivation

  1. easier to attract employees

  2. easier to retain employees

  3. higher labour productivity

45
New cards

job satisfaction

pleasure, enjoyment or sense of achievement that employees get from their work

46
New cards

herzberg two factor theory

hygiene factors and motivators

47
New cards

hygiene factors

things at work that result in dissatisfaction

48
New cards

motivators

things at work than result in motivation

49
New cards

job enrichment

making a job more challenging and interesting

50
New cards

maslow’s hierarchy of needs

order of people’s needs starting with basic human needs

  1. physiological needs

  2. safety and security

  3. love and belonging

  4. esteem needs

  5. self-actualisation

51
New cards

taylor’s theory of scientific management

workers were motivated by money

52
New cards

remuneration

money paid to employees for their work and services

53
New cards

time rate

payment system based on the amount of time employees spend at work

54
New cards

gross pay

pay before deductions

55
New cards

net pay

pay after deductions

56
New cards

overtime

rate of pay above the normal rate to compensate employees for working extra hours

57
New cards

salary

pay expressed as a yearly figure but paid monthly

58
New cards

piece rate

payment system where workers receive an amount of money for each unit produced

59
New cards

performance related pay

payment system where pay increases are given if performance targets are met

60
New cards

bonus systems

payment in addition to the basic wage for reaching targets or in recognition of service

61
New cards

commission

payment based on the value of sales

62
New cards

fringe benefits

perks over and above the normal wage or salary

63
New cards

autonomy

giving workers the authority to make decisions and choices about the way they work

64
New cards

formal organisation

internal structure of a business as shown by an organisation chart

65
New cards

organisational chart

diagram that shows the different job roles in a business and how they relate to each other

66
New cards

span of control

number of people a person is directly responsible for in a business

67
New cards

centralised

type of organisation system where most decisions are made at the top and passed down the chain of command

68
New cards

decentralised

type of organisation system where decision making is pushed down the chain of command

69
New cards

delegation

authority to pass down work