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Social Facilitation
Improved performance when an audience is watching compared with performing the behavior alone.
Social Loafing
The tendency to exert less effort when working in a group because individual performance cannot be evaluated separately, potentially reducing performance on easy tasks.
Conformity
Changing one's behavior, attitudes, or beliefs to go along with a group, even when one does not agree with the group.
Compliance
Going along with a request or demand, even without necessarily changing one's personal beliefs.
Groupthink
Occurs when a group prioritizes agreement and unity over critically examining ideas, often leading to poor decisions due to pressure to conform.
Group Polarization
Occurs when group discussion causes individuals to adopt more extreme positions or attitudes than they originally held.
Foot-in-the-Door Technique
Making a small request that is likely to be accepted, followed by a larger request. People are more likely to comply with the larger request because they want to remain consistent with their previous actions.
Door-in-the-Face Technique
Making an unrealistically large request that is likely to be rejected, followed by a more reasonable request. People are more likely to comply with the second request after refusing the first.
Low-Ball Technique
Initially presenting an attractive offer or agreement, then changing the terms after the person agrees. The person is more likely to accept the revised terms because of commitment and a desire to avoid cognitive dissonance.
Reciprocity Principle
A social norm in which people feel obligated to return a favor or concession after receiving one, making them more likely to comply with a subsequent request.
Assertive
Direct and respectful communication that clearly expresses one's feelings, needs, and opinions while respecting others' rights.
Aggressive
Hostile and forceful communication that expresses one's feelings or needs while disregarding or violating others' rights.
Passive
Avoiding confrontation and failing to clearly express one's feelings, needs, or opinions.
Passive-Aggressive
Indirect expression of anger, resentment, or hostility, often through subtle or non-direct behaviors.