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MSRA (microsoft remote assistance )
allows a user to ask for help from a technician or co worker by an invitation file protected by a passcode
What type of device has region-coding copy protection mechanisms built into them ?
optical media like dvds and blu rays
which script is used within windows inside the cmd prompt
.bat (batch file)
which script is used within windows inside the powershell envionrment
.ps1 power shell
which script came before powershell, and is used within windows visual basic
.vbs (visual basic)
which script is used for automations in webpages and macos systesm
.js (javascript)
generic script language used in windows, linux, and mac
.py (python)
generic language used to teach new learned how to program a computer
pseudocode
does refresh or reset recopy the system files and revert most system settings to the default but preserves user personalization settings, data files, and more?
refresh
what kind of graphic card should a high demanding application, like graphic design software, have ?
dedicated graphic card
file type for apple disk image
.dmg
apple file type that comes as an installer package
.pkg
macos backup software name
time machine
does macos come with antivirus or antimalware software like windows?
no
which apple os feature allows you to spread out the desktop viewable area
mission control
what do we call multiple desktops in macos
spaces
mac’s built in search engine that searches your files
spotlight
mac gesture : swipe up with three fingers to launch what ?
mission control
this feature in mac os is similar to windows file explorer
finder
windows task bar is comparable to mac os’s ….
dock
full disk encryption for mac os is done using…
file vault
cmd, option, escape is used to what in apple ?
force quit an application in apple
If your systems firmware is using bios it’s going to be looking for a ……
Master boot record
If your systems firmware is using uefi it’s going to look for …..
Guid partition table
When booting up the firmware is going to look thru your storage device and identify where the …. Is
MBR master boot record
The mbr is always located in the … sector of the docs
1st sector
Booting.exe is the ….
Boot manager for windows
Windows.exe
Windows boot loader
Bios based firmware boot repair command
Bootrec/fixmbr
UEFI boot repair cmd
Bootrec\fixboot
cmd to rebuild bcd tht can be used with either UEFI or bios
Bootrec\rebuildbcd
If you’re having issues with the graphics driver, black screen instead of sign in, what should you do ?
Boot into safe mode
A ? full backup is not generated directly from the original data but instead assembled from other backup jobs.
synthetic
? is the period between backup jobs
Frequency
? is the period of time any given backup job is kept for
retention
? ? is a Windows feature for automatically backing up user data
file history
? ? is a Windows firewall configuration that opens the network ports required to operate as a file/print server.
file sharing
802.11a frequency
5 ghz
802.11b frequency
2.4 GHz
802.11g frequency
2.4 GHz
802.11n frequency
2.4/5 GHz
802.11ac frequency
5 GHz
a Microsoft Windows tool on the Processes tab that can summarize and show details that the technician can use to expand and sort each app or background process to view the resources the processes utilize.
Task Manager
perfmon.msc this command is for what utility?
Windows performance monitor
this tool can provide up-to-date system resource information and can log data to a file for long-term analysis.
Windows Performance Monitor
this tool produces a list of the system’s inventory (hardware and software components) and resources, firmware and OS versions, driver file locations, environment variables, and network status, but not its performance.
System information ( msinfo32.exe )
this tool enables control over essential and nonessential Windows processes by offering start, stop, pause, manual, and disable options for Windows services, improving performance and security.
Services Console
This tool allows administrators to view, edit, and troubleshoot the properties of installed hardware, update drivers, and remove or disable devices.
Device Manager
this tool is a Microsoft Management Console (MMC) snap-in that allows the administrator to maintain disk performance by optimizing file storage patterns.
Defragment and Optimize Drives (dfrgui.exe)
this tool is an MMC snap-in that assists the user in regaining disk capacity by deleting unwanted files.
Disk Cleanup (cleanmgr.exe)
tool that displays a summary of fixed and removable hard disk drives (HDDs), solid-state drives (SSDs), and optical drives attached to the system.
Disk Management (diskmgmt.msc) console
this tool provides an interface for managing multiple snap-ins to adjust and modify advanced Windows settings, such as event viewer, disk cleanup, and disk defragmenter.
The Microsoft Management Console (MMC)
What snap-ins are managed by the computer management console? (Select all that apply.)
disk defragmenter
event viewer
disk cleanup
It provides remote management of a client operating system and its devices, software, and applications configuration information.
Windows Registry Editor
What applet relates to and is responsible for the searching, cataloging, and database maintenance in the Microsoft Windows Control Panel?
Indexing Options
What file system feature supports compatibility between UNIX/Linux and Windows supporting case-sensitive naming, hard links, and other key features
POSIX Compliance
a disk management function that allows users to aggregate space from several physical disks into volumes.
Dynamic Drives
What protocol on the Linux operating system enables the integration of Linux and Windows system file and directory sharing through Server Message Block (SMB) compatible file sharing?
Samba
is an antivirus and malware product for Linux operating systems. It is open-source and freely available to Linux users under the general public software license.
clam
a system whose configuration is different from its secure baseline
non-compliant system
What deletes partitions and writes a new file system?
Standard formatting
What type of formatting resets a disk to its factory condition?
low level formatting
old data gets destroyed by writing to each location on a hard disk drive, either using zeroes or in a random pattern, leaving the disk in a "clean" state.
Erasing/wiping
what does this mean : the firewall downloads curated reputation databases that associate IP address ranges, fully-qualified domain names (FQDNs), and URL web addresses, with sites that host various content categories and those associated with malware, spam, or other threats.
content filtering
provides a framework in which networking protocols allow networked devices to discover the network and establish services.
UpnP ( universal plug and play )
what means that the router takes a request from an internet host for a particular service and sends the request to a designated host on the LAN.
port forwarding
This screen is a screen that pops up when a user performs a certain action such as logging into a computer
splash screen
Windows desktop versions are limited to how many inbound connections on the windows shared drive?
20
a mobile device owned by the employee. The mobile is usually the most popular with employees but poses the most difficulties for security and network managers.
BYOD ( bring your own device )
COBO device is the company’s property and may only be used for company business
company owned business only
COPE device is the company’s property and may only be used for company business
company owned personally enabled
CYOD like cope but the employee can choose the device they want from a list
choose your own device
Which of the following avoids opening remote desktop ports on the network’s firewall?
RMM
VNC
SSH
VPN
VPN
what maps domain names to IP addresses, this file found in the registry would show malicious entries to re-route IP addresses
HOSTS
making the same passwords securely available across all macOS and iOS devices. which ios feature is this?
iCloud keychain
privileged time represents system ____
processes
user