SCM 413 - Early Material

There is no universally accepted definition of?

• Quality

Six different perspectives - Transcendent?

• Goodness of a product - synonymous with superiority or excellence.

  • Rolex, Ritz-Carlton - Luxury

Six different perspectives - Product Prescriptive?

• Quantity of some product attribute - such as thread count of a shirt or number of features in an automobile etc

Six different perspectives - User Prescriptive?

• Fitness for intended use, or how well the product performs its intended function. Both Honda and Cadillac are high quality.

Six different perspectives - Value Prescriptive?

• Relationship of product benefits to price. Higher quality product will provide similar benefits as competing products at a lower price or greater benefits at a comparable price.

Six different perspectives - Manufacturing Prescriptive?

• Conformance to specifications (Specifications are targets and tolerances determined by designers of goods and services)

Six different perspectives - Customer Prescriptive?

• Meeting or exceeding customer expectation.