knowledge management

intro to knowledge management

in every communication. there is always communication breakdown

process of miscommunication

miscommunication - misinterpretation - misunderstanding

accdg to meriam webster

the sum of what is known : the body of truth, information, and principles acquired by humankind

data-information-knowledge hierarchy

knowledge being the highest - information - data

data-information-knowledge hierarchy (DEFINITION EACH)

knowledge (interpreted information)

information (processed data)

data (facts and events/no meaning/unfiltered)

2 types of knowledge

1.) explicit knowledge (codified knowledge) - found in documents, databases, etc.

2.) implicit/tacit knowledge (intuitive knowledge) - know-how which is rooted in context

applied after learning explicit

e.g pagpag/beliefs

experiential knowledge

Direct connection with the environment through our sensory system

(e.g won’t visit manila since it smells bad = sense of smell)

skills

Know-how knowledge, based on well structured and action oriented knowledge.

Knowledge Claims

what we know or we think we know, combination of tacit and explicit knowledge

e.g hearing sir kevs once, you already have the knowledge that he gave multiple tasks at once

vicarious knowledge

acquired through experiences, observations (yknow what’s wrong or right)

accdg to Choo C.W. (1996) there are 3 critical reasons underlying the utilization of knowledge

within an organization

1.) to make strategic decisions;

2.) to make sense of changes in its external environment;

3.) to create new knowledge.

accdg to sir kevs, knowledge is …..

“Knowledge is that which we come to believe and value on the basis of the meaningfully organized accumulation of information (messages) through experience, communication, or interference.”

8 motivation for knowledge management

1.) Enhancing Efficiency and Productivity

2. Fostering Innovation and Creativity

3. Improving Decision-Making

4. Retaining Institutional Knowledge

5. Enhancing Customer Satisfaction

6. Supporting Organizational Learning and Development

7. Gaining a Competitive Advantage

8. Reducing Costs and Risks

Enhancing Efficiency and Productivity

This reduces redundancy, minimizes errors, and accelerates decision-making processes.

Fostering Innovation and Creativity

The facilitation of collaboration and cross-pollination of ideas, organizations can develop new products, services, and processes.

Improving Decision-Making

It supports informed decision-making. Organizations can leverage data and insights to make strategic choices and solve complex problems.

Retaining Institutional Knowledge

It ensures that critical information and expertise remain accessible to future employees.

Enhancing Customer Satisfaction

It allows organizations to understand customer needs and preferences better, leading to improved customer service and satisfaction.

Supporting Organizational Learning and Development

It promotes a culture of continuous learning and development, encouraging employees to acquire new skills and knowledge.

Gaining a Competitive Advantage

By turning knowledge into a strategic asset, organizations can achieve a sustainable competitive advantage.

Reducing Costs and Risks

It helps organizations identify cost-saving opportunities and mitigate risks by learning from past experiences and avoiding repeated mistakes.

5 elements of KM

1.) Knowledge acquisition

2.) Knowledge storage

3.) Knowledge transfer

4.) Knowledge application

5.) Knowledge Evaluation

Knowledge acquisition

collection of new content to correspond to the development of organization.

Knowledge storage

necessary preservation of memory for tracing, and referencing as integral part of managing learning

Knowledge transfer

sharing of data, information, knowledge which may improve organizational culture

Knowledge application

the use of acquired knowledge to make decisions, solve problems, and perform tasks effectively in real-world situations.

Knowledge Evaluation

assessment of knowledge to determine its value, relevance, and effectiveness in meeting specific needs or achieving goals.