Module 10: Business Process Foundations

What is a business process?

A series of interconnected activities or tasks that collectively achieve a specific organizational goal by taking an input, adding value to it, and providing an output to an internal or external customer.

What are the 3 values of business process?

Consistency, Efficiency, and Scalability.

Consistency

Standardized processes ensure uniformity in operations, leading to predictable and reliable outcomes

Efficiency

Streamlined procedures reduce waste and optimize resource utilization, enhancing productivity.

Scalability

Established processes facilitate growth by providing a framework that can be expanded or adapted as the organization evolves

Characteristics of a good process

Goal-oriented with good intentions, reproducible results, and measurable outcomes.

Fill in the blank: A business process is an activity or group of activities that takes an ______, adds ____ to it, and provides an _______ to an __________ customer.

input, value, out, internal or external

Common reasons business processes fail

Process was never good
Process used to be good
Process had limitations

Process was never good

Poor goals and/or poor priorities

Misalignment of goals and actions

Unreasonable expectations

Process used to be good

Poor or no training

Miscommunication

Market evolution

Process had limitations

Demand is too high

Human resource challenges

Fill in the blank: The __________ Theory suggests that sometimes processes are insufficient, and urgent demands can hinder improvement efforts.

Cow Path.

What does it mean for a process to be scalable?

Established processes facilitate growth by providing a framework that can be expanded or adapted as the organization evolves.